Ariz Marie Cabase
Cebu City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Customer Service, Chat & Sales (Airline Account)
Wipro LTD
Cebu City, Province Of Cebu, Philippines
02.2018 - 03.2025
- Top Chat Agent MPSC for the month of March (Wipro,2023)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Verification Specialist
Executive Boutique Call Center and BPO
Cebu City, Province Of Cebu, Philippines
03.2016 - 01.2018
- Certificate of Perfection in Quality Control (2017)
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Customer Service/Technical/Billing & Sales
Teleperformance
Cebu City, Province Of Cebu, Philippines
05.2015 - 03.2016
- Achieving Stack Rank 1 Cebu Site, Exceeding The Time Warner Cable Expectations, (2015)
- Proven ability to learn quickly and adapt to new situations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
University Mount Sinai Learning Center
Bacayan Cebu City 6000No Degree - Bread And Pastry Production NC II
ISCAM Culinary School
F Cabahug St Kasambangan Cebu Ciy 600003-2022
No Degree - Domestic NC II
Technical Education Skills (TESDA)
487 Salinas Dr, Lahug Cebu City 600011-2020
Bachelor of Tourism Management -
Universtiy of San Carlos
P. Del Rosario Street Main Campus Cebu City 600010-2013
High School Diploma -
Little Angels Montessori School
Hernan Cortes Street Banilad Cebu City 600003-2009
Skills
- Customer service
- Problem-solving
- Sales goals attainment
- Up-selling techniques
- Multitasking Abilities
- Detail-oriented data management
Timeline
Customer Service, Chat & Sales (Airline Account)
Wipro LTD
02.2018 - 03.2025
Verification Specialist
Executive Boutique Call Center and BPO
03.2016 - 01.2018
Customer Service/Technical/Billing & Sales
Teleperformance
05.2015 - 03.2016
University Mount Sinai Learning Center
No Degree - Bread And Pastry Production NC II
ISCAM Culinary School
No Degree - Domestic NC II
Technical Education Skills (TESDA)
Bachelor of Tourism Management -
Universtiy of San Carlos
High School Diploma -
Little Angels Montessori School