Ariz Marie Cabase
Cebu City
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Customer Service, Chat & Sales (Airline Account)
Wipro LTD
02.2018 - 03.2025
- Top Chat Agent MPSC for the month of March (Wipro,2023)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Verification Specialist
Executive Boutique Call Center and BPO
03.2016 - 01.2018
- Certificate of Perfection in Quality Control (2017)
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Customer Service/Technical/Billing & Sales
Teleperformance
05.2015 - 03.2016
- Achieving Stack Rank 1 Cebu Site, Exceeding The Time Warner Cable Expectations, (2015)
- Proven ability to learn quickly and adapt to new situations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
University Mount Sinai Learning Center
Bacayan Cebu City 6000No Degree - Bread And Pastry Production NC II
ISCAM Culinary School
F Cabahug St Kasambangan Cebu Ciy 600003-2022
No Degree - Domestic NC II
Technical Education Skills (TESDA)
487 Salinas Dr, Lahug Cebu City 600011-2020
Bachelor of Tourism Management -
Universtiy of San Carlos
P. Del Rosario Street Main Campus Cebu City 600010-2013
High School Diploma -
Little Angels Montessori School
Hernan Cortes Street Banilad Cebu City 600003-2009
Skills
- Customer service
- Problem-solving
- Sales goals attainment
- Up-selling techniques
- Multitasking Abilities
- Detail-oriented data management
Timeline
Customer Service, Chat & Sales (Airline Account)
Wipro LTD
02.2018 - 03.2025
Verification Specialist
Executive Boutique Call Center and BPO
03.2016 - 01.2018
Customer Service/Technical/Billing & Sales
Teleperformance
05.2015 - 03.2016
University Mount Sinai Learning Center
No Degree - Bread And Pastry Production NC II
ISCAM Culinary School
No Degree - Domestic NC II
Technical Education Skills (TESDA)
Bachelor of Tourism Management -
Universtiy of San Carlos
High School Diploma -
Little Angels Montessori School
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