ARISSA MARIE ARMENION
Consolacion,Philippines
Summary
Detail-oriented Medical Administrative Virtual Assistant with extensive experience in enhancing medical practice operations. Facilitates patient communication, manages records, coordinates appointments, and ensures timely follow-ups. Collaborates with healthcare providers to maintain accurate documentation and streamline daily functions.
Overview
7
7
years of professional experience
Work History
Medical Administrative Virtual Assistant
Sunshine Coast
, Queensland
10.2025 - Current
- Coordinated patient requests for prescriptions, pathology and radiology forms, medical certificates, and other documentation to ensure timely access to care.
- Booked, rescheduled, and coordinated patient consultations across multiple clinic locations while managing doctors' calendars to optimise availability and reduce unfilled appointment slots.
- Handle incoming and outgoing calls and respond to patient inquiries and administrative requests.
- Manage incoming and outgoing emails and correspondence with patients and healthcare providers.
- Update and maintain patient files, demographic information, contact details, residential addresses, Medicare information, and private health insurance details.
- Proactively contact patients to confirm attendance, particularly when consultations require a doctor to travel to another location, and coordinate replacement appointments following cancellations.
- Document and relay patient-reported symptoms, medical concerns, and potential adverse effects of medications to the appropriate doctor for review.
- Draft medical certificates and other correspondence for the doctor's review and signature.
- Process incoming GP referrals received through correspondence and follow up on outstanding referrals by contacting GP practices and reception staff to check referral status.
- Follow up on outstanding pathology and radiology reports to support continuity of administrative processes.
- Prepare and organize surgical paperwork and supporting documentation, and assist with administrative requests relating to surgical procedures and patient consultations.
- Monitor patient recall lists, send reminders for required follow-up appointments, and track pending administrative requests.
- Maintain organized documentation and professional communication to support the smooth operation of the medical practice.
- Prepared end-of-month surgical performance reports to assist in monitoring practice performance and support informed decision-making.
- (Client) via WrkPod Dumaguete (Outsourcing Hub)
Information Department Supervisor
Prime Care Alpha
Mabolo, Cebu City
05.2022 - 09.2025
- Oversaw daily reception operations, managed schedules, optimised staffing levels to ensure seamless service delivery.
- Developed and implemented standard operating procedures to promote consistent, high-quality service.
- Coordinated tasks to streamline flow of incoming calls, emails, and patient visits.
- Led reception team to create a professional and welcoming environment for patients and staff.
Sales and Business Development Associate
Prime Care Alpha
Mabolo, Cebu City
11.2019 - 05.2022
- Engaged with leads and prospects to understand their needs and present services effectively.
- Built and maintained relationships with healthcare professionals, institutions, and industry contacts.
- Maintained strong client relationships through proactive communication and dedicated customer service.
- Executed targeted marketing plans for medical services, enhancing brand visibility in the healthcare sector.
Mobile Clinic OIC
Prime Care Alpha
Mabolo, Cebu City
11.2019 - 05.2022
- Managed daily mobile clinic operations to ensure seamless delivery of healthcare services.
- Evaluated service quality and pinpointed areas for enhancing mobile clinic operations and patient care.
- Maintained accurate patient data, medical records, and operational statistics while respecting confidentiality and privacy requirements.
Education
Bachelor of Science - Business Administration, Human Resource Development Management
ACLC College of Mandaue
Cebu City, CEB01-2019
Luyang National High School
01-2015
Skills
- Medical administration
- Patient records management
- Surgical administration
- Referral management
- Medical documentation
- Calendar management
- Billing support
- Patient recalls
- Surgical reporting
- Email management
- Patient communication
- Healthcare operations
- Reception supervision
- Team leadership
- Organisation and time management
REFERENCES
Mae Rio
Sales Admin Support, Keralty Prime
Phone: 09161231396
Engr. Elvira Marianito
DPWH
Phone:09506995734
Raqueline Tarona
Sales Processing Coordinator, Keralty Prime
Phone: 09275872519
Mary Ann Rellin
Freelancer
Phone: 09266225656
Timeline
Medical Administrative Virtual Assistant
Sunshine Coast
10.2025 - Current
Information Department Supervisor
Prime Care Alpha
05.2022 - 09.2025
Sales and Business Development Associate
Prime Care Alpha
11.2019 - 05.2022
Mobile Clinic OIC
Prime Care Alpha
11.2019 - 05.2022
Bachelor of Science - Business Administration, Human Resource Development Management
ACLC College of Mandaue
Luyang National High School