Arismae Margen
Silay City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
ESL Teacher
51talk
Beijing
02.2021 - Current
- Attended workshops to learn about student motivation and engaging learning activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Customer Service Representative
IQOR
Bacolod City
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Panasiatic Solutions
Bacolod City
09.2017 - 03.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor Of Science - Hospitality Management
La Consolacion College- Bacolod
Bacolod City 06.2012 - 03.2016
Skills
Multi-tasking
Communication skills
Took great pride in ensuring positive overall customer experience
Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business
Timeline
ESL Teacher
51talk
02.2021 - Current
Customer Service Representative
IQOR
10.2019 - 03.2020
Customer Service Representative
Panasiatic Solutions
09.2017 - 03.2018
Bachelor Of Science - Hospitality Management
La Consolacion College- Bacolod
06.2012 - 03.2016