Highly skilled and adaptable professional with over 15 years of combined experience in virtual assistance, quality assurance, customer service, collection, and administrative support. Proven ability to manage patient/client/customer records, insurance verification, billing, and scheduling in a fast-paced virtual environment. A strong communicator with a keen eye for detail, backed by HIPAA certification and extensive training in virtual tools, CRM platforms, and office applications. Dedicated to delivering high-quality service and improving operational efficiency in both team-based and independent roles.