Aries Jhon Penafiel
Taguig
Summary
Objectives: To be part of a company or organization that will not only develop skills but also a company that would give a better future. Organized Call Center Agent offering 8-years career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer support Specialist II
Bolton International Inc, DXC Technology
02.2020 - 03.2023
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
Technical Support Specialist
Corel
09.2017 - 10.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Sales Representative and Collection
Sirius XM Radio
03.2014 - 07.2017
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
J.D. - Law
Arellano University School of Law
09.2021 - Current
AB Political Science -
UNIVERSITY oF MAKATI
Makati City, 00 06.2021 -
High School - High School
Fort Bonifacio High School
Makati City, 00Skills
Able to provide excellent Customer Service Satisfactionundefined
Timeline
J.D. - Law
Arellano University School of Law
09.2021 - Current
AB Political Science -
UNIVERSITY oF MAKATI
06.2021 -
Customer support Specialist II
Bolton International Inc, DXC Technology
02.2020 - 03.2023
Technical Support Specialist
Corel
09.2017 - 10.2019
Sales Representative and Collection
Sirius XM Radio
03.2014 - 07.2017
High School - High School
Fort Bonifacio High School
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