Aries Michaeo D. Toledo
Mandaluyong City
Summary
Efficient customer service professional with nearly 20 years of experience with a history of top-ranked production in inbound and outbound call centers. Adept at handling huge volume of calls and inquiries on a daily basis while consistently resolving client issues smoothly and quickly.
Overview
21
21
years of professional experience
Work History
Virtual Assistant
Fencing Quotes Online
10.2024 - 03.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
POS Software Technical Support Representative
Global Payments, Inc.
07.2019 - 09.2024
- Resolve client and/or merchant technical support issues relating to point of service (POS) products, such as but not limited to, dial-up card swipe terminals and standard software-based systems
- Provide responses by utilizing established documentation and processes
- Assist clients/merchants with technical support issues
- Enters required and additional relevant information into databases while resolving customer issues
- Maintains an accurate and complete record of all inquiries and problems handled
Technical Support Representative
Concentrix
08.2018 - 07.2019
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
Customer Service Representative
Acquire Asia Pacific
01.2016 - 03.2018
- Responds to inbound and customer enquiries with detailed response and action accordingly
- Transfer calls quickly and efficiently
- Independent problem solving skills to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution
- Liaise effectively with other departments
Customer Service Representative
Digital Room Incorporated
06.2015 - 11.2015
- Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business
- Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call
- Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives
Account Associate
VXI Global Holdings
10.2014 - 05.2015
Level 2 Customer Service Representative
24/7 Customer Philippines
01.2013 - 10.2014
Customer Service Representative
TeleTech
09.2012 - 02.2013
Customer Service Representative
Aegis PeopleSupport, Inc.
07.2006 - 08.2012
Customer Service Representative
Advanced Contact Solutions
04.2005 - 07.2006
Customer Service Representative
Teleperformance
01.2004 - 12.2004
Education
A. B. - Philosophy and HRD
San Beda College
Mendiola, Manila01.2004
A. B. - Philosophy
San Pablo Major Seminary
01.1999
San Jacinto Seminary
Penablanca, Cagayan01.1996
Cauayan South Central School
Cauayan City, Isabela01.1992
Skills
- Call Center Operations
- Inbound & Outbound Call Handling
- Complaint Handling & Issue Resolution
- Customer Service Excellence
- Data Entry and Database Administration
- Excellent verbal and written English communication skills
- Software installation
- Network configuration
- Issue escalation
- Remote assistance
- Technical documentation
- Process improvement
- Product knowledge
- System updates
- Performance monitoring
Personal Information
- Place of Birth: Isabela
- Father's Name: Arturo R. Toledo Sr.
- Mother's Name: Erlinda D. Toledo
- Date of Birth: 03/24/79
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Virtual Assistant
Fencing Quotes Online
10.2024 - 03.2025
POS Software Technical Support Representative
Global Payments, Inc.
07.2019 - 09.2024
Technical Support Representative
Concentrix
08.2018 - 07.2019
Customer Service Representative
Acquire Asia Pacific
01.2016 - 03.2018
Customer Service Representative
Digital Room Incorporated
06.2015 - 11.2015
Account Associate
VXI Global Holdings
10.2014 - 05.2015
Level 2 Customer Service Representative
24/7 Customer Philippines
01.2013 - 10.2014
Customer Service Representative
TeleTech
09.2012 - 02.2013
Customer Service Representative
Aegis PeopleSupport, Inc.
07.2006 - 08.2012
Customer Service Representative
Advanced Contact Solutions
04.2005 - 07.2006
Customer Service Representative
Teleperformance
01.2004 - 12.2004
A. B. - Philosophy
San Pablo Major Seminary
San Jacinto Seminary
Cauayan South Central School
A. B. - Philosophy and HRD
San Beda College
Similar Profiles
Sarah TurekSarah Turek
Senior Front End Developer at My Swift QuotesSenior Front End Developer at My Swift Quotes
Madison CampbellMadison Campbell
Administrative Support Agent (40+ Hrs/Wk) at MI Health QuotesAdministrative Support Agent (40+ Hrs/Wk) at MI Health Quotes
AUSTIN KENNEDYAUSTIN KENNEDY
Benefits Advisor at REAL TIME HEALTH QUOTESBenefits Advisor at REAL TIME HEALTH QUOTES
Jed Ceballos ChiongJed Ceballos Chiong
Operations Manager/ DevOps Platform Engineering Manager at Trend Micro Inc.Operations Manager/ DevOps Platform Engineering Manager at Trend Micro Inc.
Vicente, Jr. BenitoVicente, Jr. Benito
Principal Architect at V. R. Benito Architectural ServicesPrincipal Architect at V. R. Benito Architectural Services