Aries E. Nazareth
Davao City
Summary
Dynamic and results-oriented quality control professional with over 7 years of experience, dedicated to driving measurable outcomes and enhancing team collaboration. Eager to embrace new challenges that further develop communication skills and creative problem-solving abilities. Committed to fostering a culture of excellence and continuous improvement to meet and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Quality Assurance Level 1
CloudStaff
12.2023 - Current
- Serves as a Subject Matter Expert (SME) – Level 1, providing expertise and guidance within the team.
- Facilitates training sessions to onboard new agents and upskill existing team members.
- Provides real-time support to agents by addressing their queries and resolving concerns.
- Monitors campaign performance and progress to ensure alignment with daily targets.
- Ensures the timely and accurate completion of all assigned campaigns on a daily basis.
- Responds promptly to CSM (Client Success Manager) requests and inquiries.
- Maintains clear and consistent communication with the Campaign Planner and OPs team to coordinate activities and address any issues.
Quality Control Analyst
CloudStaff
12.2023 - 02.2025
- Currently transitioning to new management under the same client, BlueWhale Research, from Novally to Cloudstaff.
Quality Control Analyst
NovAlly
06.2018 - 12.2023
- As a Quality Control (QC) Analyst supporting our client, BlueWhale Research, I am responsible for reviewing the quality of leads generated by both internal call center personnel and external vendors. My primary role is to ensure that each lead or prospect meets the specific criteria and standards set by the client.
- This includes verifying lead quality and email validity, as well as assessing associate performance, technical accuracy, and compliance with client requirements, internal guidelines, and regulatory standards.
Education
Bachelor - Technical Teacher Education
University of Mindanao
Digos City01-2019
Skills
- Data Entry
- Lead Generation
- Quality Control
- Computer Literacy
- Basic Microsoft Excel
- Teamwork
- Time Management
- Attention to Detail
- Effective Communication
- Creativity
LANGUAGES
English
Filipino
Timeline
Quality Assurance Level 1
CloudStaff
12.2023 - Current
Quality Control Analyst
CloudStaff
12.2023 - 02.2025
Quality Control Analyst
NovAlly
06.2018 - 12.2023
Bachelor - Technical Teacher Education
University of Mindanao