Ariel Rublico
Binangonan
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proven track record of proactively identifying and addressing issues, with a strong focus on optimizing processes to enhance team performance. Recognized for commitment to supporting team objectives and driving successful project outcomes through strategic planning and collaboration. Results-driven mindset ensures continuous improvement and efficiency in all endeavors.
Overview
11
11
years of professional experience
Work History
IT Internal Service Desk
PROBE CX
11.2023 - Current
- Coordinated interactions among users, contractors, and third-party vendors to ensure alignment and efficiency in operations.
- Tracked and addressed user problems through comprehensive ticket management, resulting in a 94% first call resolution rate within the first month.
- Resolved operating system issues, achieving successful user password resets and restoring internet connectivity. Delivered efficient troubleshooting for hardware and software applications, enhancing overall user experience.
- Engaged with IT department to streamline software upgrade processes and ensure effective roll-out execution.
- Conducted remote software setup and configuration, ensuring optimal functionality for end users.
- Streamlined processes for updating and maintaining service desk ticketing system and knowledge base to improve efficiency and accessibility.
Transaction Processing Associate Enbridge Canada
ACCENTURE INC
Canada
06.2018 - 11.2021
- Interacted with customers, contractors and third-party vendors.
- Used SAP software to post daily financial activities and maintain banking records.
- Processed transactions with accuracy and attention to detail, ensuring compliance with company policies and procedures.
- Analyzed customer data to identify discrepancies or issues that needed resolution.
AT&T ISM Customer Care Associate III
IBEX GLOBAL PHILIPPINES
Philippines
08.2017 - 02.2018
- Demonstrated strong communication abilities by actively listening to customers and responding with empathy.
- Collaborated closely with other departments to ensure customer satisfaction.
- Maintained up-to-date knowledge of product information and services offered.
AT&T WLNP Customer Care Associate II
CONVERGYS PHILIPPINES INC
Philippines
07.2016 - 02.2017
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
Globe Telecom Chat TechBroadband Support
TECH MAHINDRA LTD
03.2015 - 06.2016
- Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally.
- Established positive relationships with customers through friendly conversation.
- Managed multiple simultaneous conversations while maintaining a friendly demeanor.
- Exceeded daily quotas for chat engagements, achieving consistently high-performance ratings.
- Asked open-ended questions to assess customer needs.
- Maintained high customer satisfaction scores by resolving issues quickly and professionally.
Education
Bachelor of Science - Information Technology
Institute of Creative Computer Technology
Antipolo, Rizal01-2013
undefined
Binangonan Catholic College
Libid Binangonan, Rizal01-2010
undefined
Binangonan Elementary School
Dalig Binangonan, Rizal01-2007
Skills
- Hardware/Software Troubleshoot
- SCCM troubleshooting expertise
- Ticketing Transactions
- Active Directory administration
- Okta administration
- Genesys PureCloud expertise
- Database management software proficiency
- Proficient in SAP tool navigation
- Manage engine operations
Timeline
IT Internal Service Desk
PROBE CX
11.2023 - Current
Transaction Processing Associate Enbridge Canada
ACCENTURE INC
06.2018 - 11.2021
AT&T ISM Customer Care Associate III
IBEX GLOBAL PHILIPPINES
08.2017 - 02.2018
AT&T WLNP Customer Care Associate II
CONVERGYS PHILIPPINES INC
07.2016 - 02.2017
Globe Telecom Chat TechBroadband Support
TECH MAHINDRA LTD
03.2015 - 06.2016
undefined
Binangonan Elementary School
undefined
Binangonan Catholic College
Bachelor of Science - Information Technology
Institute of Creative Computer Technology
AWARDS
FY October 2018 Alinta Energy Australia Utilities Welcome Call Highest Number of Dials,
FY 2019 Alinta Energy Elite Awardee,
FY 2020 Alinta Energy Elite Awardee,
FY 2024 Most Tickets Resolved Awardee
Lean Six Sigma White Belt Certification, Educate 360
CompTIA IT Fundamentals(FCO-U61) Complete Course, Udemy