ARIEL S. VILLANUEVA
Caloocan City,Philippines
Summary
Operations and HR leader with 20+ years of experience, including General Manager oversight of four departments, 35 employees, and PHP 346M annual revenue. Drive efficiency improvements, increased retention, faster hiring, improved customer satisfaction, and cost reduction. Strengths include operational strategy, resource allocation, vendor negotiation, and labor compliance.
Overview
30
30
years of professional experience
Work History
General Manager
Philpower Employment Services Corporation
Quezon City, Metro Manila
01.2022 - 07.2026
- - Directed operational strategy and resource allocation across 4 departments and 35 employees, managing PHP 346 million in annual revenue.
- - Oversaw purchasing, sales, marketing, and customer account operations.
- - Negotiated pricing and service terms with clients and vendors, achieving 10% cost reduction and 2% profit margin increase.
- - Streamlined workflows, reducing turnaround time from 30 to 20 days (33% faster).
- - Introduced performance metrics and feedback systems that improved employee retention by 50% and raised team productivity and morale.
- - Developed and delivered training programmes for 200 employees, enhancing employee retention by 50%.
- - Improved customer satisfaction from 3.2 to 4.2 out of 5 through prompt complaint resolution and staff coaching on client interactions.
Human Resources Operations Manager
Philpower Integrated Services Co.
Quezon City, Metro Manila
01.2013 - 12.2021
- - Led HR operations supporting 1,200 employees, directing daily operations and process improvements that reduced delays and increased team productivity.
- - Reduced time-to-hire from 30 to 20 days (33% faster) by improving candidate sourcing and streamlining interviews, while handling 300 hires per year.
- - Created comprehensive onboarding and ongoing training programmes that contributed to improved employee retention rates.
- - Developed and updated 8 HR policies to ensure compliance with national and local labour regulations, enhancing operational consistency.
- - Maintained full compliance with general labor standards, with all compliance reviews completed successfully.
- - Coordinated cross-functional teams to align operational goals with company strategy, and established operational metrics to drive continuous improvement.
- - Facilitated conflict resolution and employee relations initiatives that strengthened positive workplace culture.
Technical Support Representative
Concentrix Inc.-Philippines
Quezon City, Metro Manila
05.2010 - 06.2012
- - Resolved complex client issues via phone and chat, consistently achieving average satisfaction rating of 4 out of 5 from 40 customers daily.
- - Analyzed user feedback to identify recurring issues, driving process improvements and reducing downtime.
- - Documented troubleshooting procedures in knowledge base, streamlining access to solutions for team members.
- - Trained and mentored new staff on support systems, enhancing onboarding process and enabling quicker integration into team.
Assistant Operations Manager
Excel Quality Inc.
Quezon City, Metro Manila
01.2007 - 03.2010
- - Managed 2 departments, standardizing operational workflows and improving efficiency by 30%.
- - Led cross-functional teams to execute strategic initiatives, enhancing service delivery and overall productivity.
- - Monitored key performance indicators to evaluate operational effectiveness and inform data-driven decisions.
- - Developed training programmes, fostering employee skills and instilling a culture of continuous improvement.
Field Operations Supervisor
Excel Quality Inc.
Quezon City, Metro Manila
08.2005 - 01.2007
- - Supervised 180 team members across project sites in Makati, Mandaluyong, and Manila, ensuring alignment with operational standards.
- - Conducted regular inspections of project sites and employees to enhance visibility and compliance with safety regulations.
- Kept track of work progress and maintained daily logs.
- Supervised construction site operations, maintaining strict adherence to safety regulations and project timelines.
- Supervised labourers and skilled workers completing [Type] projects.
Event Manager
Imageworks Inc.
San Juan, Metro Manila
02.2000 - 03.2002
- - Planned and executed 100+ large-scale corporate events annually, increasing brand visibility.
- - Collaborated with cross-functional teams to create engaging event concepts that increased attendee participation.
- - Managed event budgets and resources to maximise cost-efficiency.
- - Negotiated vendor contracts to enhance service quality and value.
Freelance Event Coordinator
Livewire Production Inc.
Makati City, Metro Manila
03.1996 - 05.1999
- - Resolved on-site crises swiftly to maintain event integrity and ensure client satisfaction.
- - Coordinated vendor relationships, logistics, schedules, and budgets to ensure resource optimisation and cost-effectiveness.
- - Developed detailed schedules to facilitate seamless transitions between event segments.
Education
Bachelor of Arts - Mass Communication
Polytechnic University of the Philippines
Manila, Metro Manila, Philippines01-1994
Skills
- Operational strategy
- Resource allocation
- Workflow optimization
- Operational compliance
- Labor compliance
- Talent acquisition
- Vendor negotiation
- Team leadership and training
- Employee relations and conflict resolution
- Client communication
- Sales performance management
- Event planning
Timeline
General Manager
Philpower Employment Services Corporation
01.2022 - 07.2026
Human Resources Operations Manager
Philpower Integrated Services Co.
01.2013 - 12.2021
Technical Support Representative
Concentrix Inc.-Philippines
05.2010 - 06.2012
Assistant Operations Manager
Excel Quality Inc.
01.2007 - 03.2010
Field Operations Supervisor
Excel Quality Inc.
08.2005 - 01.2007
Event Manager
Imageworks Inc.
02.2000 - 03.2002
Freelance Event Coordinator
Livewire Production Inc.
03.1996 - 05.1999
Bachelor of Arts - Mass Communication
Polytechnic University of the Philippines