Ariel Villanueva
Club Operation Manager
Parañaque
Summary
Knowledgeable Club Operation with proven track record in managing club operations effectively. Successfully led teams to enhance customer satisfaction and streamline processes. Demonstrated leadership and communication skills in dynamic environments.
Experienced with overseeing club operations, ensuring smooth daily functions, and enhancing member satisfaction. Utilizes strategic planning and team leadership to drive performance and efficiency. Track record of adapting to changing needs and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Club Manager
Gold’s Gym Philippines
Quezon City
01.2021 - Current
- Key responsibilities:
- Set up business contracts, obtained signatures and processed paperwork.
- Prepared statements detailing operational detail and key performance indicators.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Prepared monthly reports and budgets to track revenue and expenses.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Increased staff performance and engagement via motivational leadership.
Club Manager
Anytime Fitness Philippines
Parañaque
01.2018 - 01.2020
- Key responsibilities:
- Manage, monitor, and develop the performance of club employees
- Model all studio activities through self-involvement (leading by example)
- Meet performance metrics in relation to revenue, ordering, inventory, cost controls and facilities maintenance
- Encourage and implement corporate policies, business practices, systems and processes
- Ensure that all front desk systems are followed: such as proper member check-in, telephone inquiries (general and sales related), guest registration, and cash handling
- Provide and maintain the highest level of customer service
- Provide effective decision-making regarding customer service issues
- Ensure that the club is clean, safe, well-maintained and operationally sound
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
Branch Manager
Kidsports Sports Wear
Muntinlupa City
01.2018 - 01.2012
- Key responsibilities
- Stayed up to date on product trends and customer needs.
- Determined quantity of products or brands that should be supplied to store using sales figures.
- Supervised and trained staff to deliver excellent customer service.
- Ensured the availability of merchandise and services by approving contracts and maintaining inventories.
- Answered customer questions and addressed any complaints in timely and courteous manner.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
Bachelor of Science - Business Management, major in Marketing
STI Alabang
Muntinlupa City 01.2005
Consumer Electronics
Muntinlupa Technical School
Muntinlupa City Skills
- Department Management
- Client Account Management
- Team Leadership
- Team Motivation
- Performance management
- Staff training
- Business operations monitoring
- Problem-solving
- Decision-making
- Customer service
- Team leadership
Timeline
Club Manager
Gold’s Gym Philippines
01.2021 - Current
Club Manager
Anytime Fitness Philippines
01.2018 - 01.2020
Branch Manager
Kidsports Sports Wear
01.2018 - 01.2012
Bachelor of Science - Business Management, major in Marketing
STI Alabang
Consumer Electronics
Muntinlupa Technical School
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