ARIEL SORDILLA
MAHAYAG ZAMBOANGA DEL SUR,PHILIPPINES
Summary
Experienced credit investigator with a strong background in credit analysis and debt collection, currently working at DIPAG Southern Star Lending Corp. Demonstrates exceptional customer service and complaint handling skills, effectively managing issues with calm communication and analytical thinking. Previous roles include assistant of production planning & inventory department, service crew, merchandiser, and bad order checker, showcasing a diverse skill set in inventory control and customer relations. Career goal: to leverage expertise in financial services to enhance organisational efficiency and client satisfaction. "Reviews credit matters and complaint cases to support fair decisions and effective resolution. Coordinates follow-up actions with accuracy, attention to detail and a calm approach. Strengthens customer confidence through clear communication and reliable handling of difficult situations."
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
CREDIT INVESTIGATOR
DIPAG SOUTHERN STAR LENDING CORP.
CARCAR CITY, CARCAR CITY
07.2019 - 09.2026
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
ASSISTANT OF PRODUCTION PLANNING & INVENTORY DEP.
VERTEX ONE APPAREL PHILIPPINES INC.
LAPU LAPU CITY CEBU, LAPU LAPU CITY CEBU
10.2018 - 03.2019
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Photocopied and printed documents for office team members.
SERVICE CREW
TOPSERVE SERVICE SOLUTION INC.
MANDAUE CITY CEBU, MANDAUE CITY CEBU
11.2017 - 04.2018
- Delivered exceptional customer service, promptly addressing queries and concerns to enhance dining experience.
Merchandiser
DYNAPRO MANPOWER & PROMO HUB INC.
CEBU CITY, CEBU CITY
06.2017 - 11.2017
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
BAD ORDER CHECKER
COLONNADE SUPERMARKET
CEBU CITY, CEBU CITY
07.2015 - 12.2015
- Conducted thorough checks to verify accuracy of items against shipment documentation, enhancing inventory management efficiency.
Education
ELEMENTARY
DIWAN ELEMENTARY SCHOOL
MOLAVE ZAMBOANGA DEL SUR 2007 - 2008
SECONDARY
PARASAN NATIONAL HIGH SCHOOL
MOLAVE ZAMBOANGA DEL SURSkills
- Credit analysis
- Debt collection
- Customer service
- Inventory control
- Communication skills
- Complaint handling
- Calm under pressure
- Analytical and critical thinking
- Complaint handling and resolution
- Cash handling
- Customer complaint handling
Languages
BISAYA
First Language
English
Beginner
A1
TAGALOG
Intermediate
B1
Certification
- AUTOMATIVE SERVICING -For having completed the competency requirements under
the Philippine TVET Compentency Assesment and Certification System.
Accomplishments
- Investigated, identified and reconciled account discrepancies totalling in company savings.
Timeline
CREDIT INVESTIGATOR
DIPAG SOUTHERN STAR LENDING CORP.
07.2019 - 09.2026
ASSISTANT OF PRODUCTION PLANNING & INVENTORY DEP.
VERTEX ONE APPAREL PHILIPPINES INC.
10.2018 - 03.2019
SERVICE CREW
TOPSERVE SERVICE SOLUTION INC.
11.2017 - 04.2018
Merchandiser
DYNAPRO MANPOWER & PROMO HUB INC.
06.2017 - 11.2017
BAD ORDER CHECKER
COLONNADE SUPERMARKET
07.2015 - 12.2015
ELEMENTARY
DIWAN ELEMENTARY SCHOOL
2007 - 2008
SECONDARY
PARASAN NATIONAL HIGH SCHOOL