ARIEL PRADO
Cebu City
Summary
Organised professional with experience in managing schedules, coordinating events, and liaising with multiple departments to ensure smooth operations. Adept at handling administrative tasks, maintaining records, and providing exceptional support to teams. Known for strong communication skills, problem-solving abilities, and proactive approach to improving processes.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Transitions Coordinator (Virtual Assistant)
Goodwin & Company
09.2022 - Current
- Responded to emails from community managers, vendors, insurance agencies, and providers within 24 hours, maintaining effective communication and support
- Informed vendors of new management company and requested updates to billing information through emails and phone calls, ensuring smooth transition for community operations
- Sending emails and making phone calls to the insurance agencies of the communities to obtain the updated copy of the COI
- Formatting the owner lists and checking the information accuracy on CAD
- Uploading all files and documents on the tracker once available
- Ensured timely completion of all assigned tasks in ClickUp
- Completed supplementary tasks and projects as assigned by POC, contributing to overall project goals and team objectives
Airbnb Support Ambassador (Work from home)
TDCX Philippines
03.2022 - 08.2022
- Guided guests through booking process for Airbnb reservations, enhancing user experience.
- Addressed urgent concerns from hosts and guests regarding check-in, check-out, and property cleanliness.
- Processed refund transactions for guests upon request, ensuring prompt resolution.
- Helped hosts set up their listings and make changes on their listing details
- Reached out to the host or guest about a claim request (ex. lost or stolen guest's or host's property)
- Secured relevant documents for accurate processing of requests, minimising delays.
Assistant Store Manager/Officer in-charge
iStore Philippine (Apple Premium Reseller)
10.2020 - 07.2021
- Supervised the store when Store Manager is not around and performed admin tasks
- Assisted customers in selecting Apple products and devices, enhancing their shopping experience
- Tracked daily sales and compiled reports for management review
- Contributed to weekly team meetings, providing insights on store performance and strategies
Customer Service Representative
Amazon Operation Services Philippines Inc.
04.2019 - 10.2019
- Guided customers in selecting Apple products and devices to meet their needs
- Managed store activities while Store Manager was unavailable, including administrative responsibilities
- Contributed to weekly team meetings by providing insights on store operations and updates
- Monitored daily sales and compiled reports to support management decision-making
Inbound Sales Representative
Telstra International Philippines Inc.
09.2017 - 12.2018
Residential Billing Consultant
Telstra Powered by Teletech
03.2015 - 08.2017
- Analysed and resolved billing queries from clients and colleagues, enhancing customer satisfaction levels.
- Corrected billing misalignment and resolved issues to ensure accurate billing and improve customer trust
- Addressed billing concerns from Telstra customers to enhance customer satisfaction
- Coordinated with sales and service teams to ensure accuracy in billing, aligning with contractual agreements.
- Trained new staff on billing systems and procedures, fostering a knowledgeable and efficient team.
AT&T-Uverse Technical Support Representative
Alorica Philippines Inc.
08.2013 - 11.2014
- Resolved customer issues with AT&T Uverse services including home internet, telephone and cable TV, ensuring customer satisfaction.
- Processed replacements for home phone, modem, and cable box, minimising downtime for customers.
- Scheduled and dispatched technicians to customer locations for on-site service to the customer's premises for issues that can't be resolved over the phone
- Documented customer-reported issues to facilitate efficient troubleshooting and service improvements.
Technical Support Representative
Qualfon Philippines Inc.
04.2013 - 07.2013
- Resolved mobile issues from all Tracfone, Net10 Wireless and Safelink customers
- Assisted customers with diverse concerns to ensure effective resolutions
- Guided customers in adding minutes to prepaid mobile services for seamless usage
- Executed service changes and plan upgrades in CRM system to enhance customer experience
- Presented suitable services to customers based on identified requirements
- Responded to general inquiries from Telstra customers to provide clarity
- Dispatched essential documents to customers following service modifications
Education
Bachelor of Secondary Education - Industrial Technology
Cebu Technological University - Moalboal Campus
Skills
- Property transition coordination
- ClickUp proficiency
- Administrative excellence
- Documentation control
- Data entry accuracy
- Process improvement
- Customer management
- Client support
- Time Management
- Task prioritisation
- Phone communication
- Technologically savvy
- Online research
- Social Media administration
- Administrative support
Languages
English
Bisaya
Tagalog
Timeline
Transitions Coordinator (Virtual Assistant)
Goodwin & Company
09.2022 - Current
Airbnb Support Ambassador (Work from home)
TDCX Philippines
03.2022 - 08.2022
Assistant Store Manager/Officer in-charge
iStore Philippine (Apple Premium Reseller)
10.2020 - 07.2021
Customer Service Representative
Amazon Operation Services Philippines Inc.
04.2019 - 10.2019
Inbound Sales Representative
Telstra International Philippines Inc.
09.2017 - 12.2018
Residential Billing Consultant
Telstra Powered by Teletech
03.2015 - 08.2017
AT&T-Uverse Technical Support Representative
Alorica Philippines Inc.
08.2013 - 11.2014
Technical Support Representative
Qualfon Philippines Inc.
04.2013 - 07.2013
Bachelor of Secondary Education - Industrial Technology
Cebu Technological University - Moalboal Campus