ARIEL POLINTANG
Salesforce Architect
Binangonan,RIZ
Summary
Experienced Salesforce Solution Architect specializing in CPQ and system integrations. Skilled in strategic project leadership, guiding teams through complex implementations. Collaborative approach results in streamlined operational environments, integrating Salesforce with third-party systems for optimized case and opportunity management. Committed to excellence in project management and strategic planning for business stakeholders in the maritime industry.
Overview
14
14
years of professional experience
Work History
Salesforce Solutions Architect
Ascendion/Bank of the Philippine Island
10.2024 - Current
- In charge of overall design and implementation of salesforce platform for the Bank, with focus on the interfaces to the Bank's application and overall infrastructure.
- Collaborate/Design/setup/manage the technical requirements between SF and other interfacing 3rd party applications.
- Collaborate with vendors and delivery partners Architects
- Ensures that Salesforce Architecture designs aligns with the bank's standards and directions.
- In charge of Copado Implementation and design.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Worked with developers and engineers to realize technological solutions.
- Reduced time-to-market by automating deployment processes using CI/CD pipelines.
Salesforce Solutions Architect
Hoegh Autoliners
08.2022 - 07.2024
- Managed Offshore and inhouse Team
- Designed Hoegh Autoliner's Salesforce Implementation
- Project Implemented
- Salesforce CPQ v2 Steelbricks
- Integration to External and third party system
- Case Management Implementation
- Opportunity and Contracts Implementation
- Salesforce DevOps Center
- Project Management and Resource Planning
- Survey Management (AI)
- Production Support
- Cargo Claims Module Implementation
- Cargo Handling Implementation
- Created and implemented innovative business solutions to support corporate objectives.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
Salesforce Solutions Architect
AIGH Shared Services
08.2015 - 07.2022
- Managed a team of diverse Salesforce Professionals
- Drive Projects and Enhancements implementing Agile Methodogy
- Point of Contact to the Country's Business Stake Holders. meeting with them for Requirements Gathering.
- Convert Business Requirements in to Technical Design.
- Draft Solution Documents, Functional And Design Documents
- Prepare Estimations
- Lead the Dev Team up to Production Implementations.
- Project Completed
- AIG Argentina Service Cloud
- AIG Colombia CRM System
- AIG Thailand Integration to SyBase System
- AIG Thailand Platform Encryption
- AIG Thailand Integration to Line
- Data Extraction and Scheduled Loading Jobs
- Digital Marketing System (Implementation of Web to Lead and Web to Case
- AIG Hong Kong CRM System
- CTI (Cisco, Avaya, Genesys)
- Production Support
Salesforce Solutions Architect/Team Lead
Abbott Laboratories
12.2021 - 06.2022
- Admin and Development Lead
- Scrum Master
- Manager
- Solution Design and Architecture
- Project Completed
- Quote to Contracts
- Production Support Group
- Migration to Salesforce
- Project Management
- Production Support Group Lead
Admin/Dev
Zigzag Media
02.2015 - 06.2015
- Managing and developing the integration of an Australian Medical Company, Analytica Medical.
- I am Integrating seamlessly www.pericoach.com to the company's Salesforce CRM system.
- My Role is ranging from Administration up to Development of the Integration process
Support Engineer/Premier Support
Salesforce/HCL
08.2011 - 02.2015
- As a Salesforce.com Senior Admin, My major responsibility is to serve as a Premier key support person for Salesforce.com client. I need to have a wide range knowledge of the CRM, API and integration system to fully understand the sensitive and urgent flow of the client's org. I can do whatever needs to be done in an org to meet the requirements the business. From Security, Configuration, Data Management, Deployment, Sandbox and Production Environment, Analytics, Email and Desktop Integration, API and CTI integration. I have work with well known Business orgs like, Realpage, Accenture, Merryl Lynch, Bank of America, Philips, And Many more. I can say that these orgs were setup through the standard and force platform functionalities of Salesforce.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Education
BSIT - Information Technology
AMA COMPUTER UNIVERSITY
01.2020
BS ECE - Electrical, Electronics And Communications Engineering
RIZAL TECHNOLOGICAL UNIVERSITY
01.2010
Skills
- Salesforce Architecture and Design
- Project Management
- DevOps
- Leadership
- Effective Communication
- Critical Thinking
- Technical architecture
- Requirements gathering
- Solution optimization
- Stakeholder management
- IT governance
- DevOps practices
- Big data solutions
- Cost estimation
LANGUAGES
English (Fluent)
Filipino (Fluent)
Certification
- Salesforce Certification for New Admin
- Salesforce Certification for Advance Admin
- Salesforce Platform App Builder
- Copado Fundamentals 1 and 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Solutions Architect
Ascendion/Bank of the Philippine Island
10.2024 - Current
Salesforce Solutions Architect
Hoegh Autoliners
08.2022 - 07.2024
Salesforce Solutions Architect/Team Lead
Abbott Laboratories
12.2021 - 06.2022
Salesforce Solutions Architect
AIGH Shared Services
08.2015 - 07.2022
Admin/Dev
Zigzag Media
02.2015 - 06.2015
Support Engineer/Premier Support
Salesforce/HCL
08.2011 - 02.2015
BSIT - Information Technology
AMA COMPUTER UNIVERSITY
BS ECE - Electrical, Electronics And Communications Engineering
RIZAL TECHNOLOGICAL UNIVERSITY
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