ARIEL U. DE LOS REYES
Public Community Service/Business Management, Administration/Performing Arts/Hospitality/Customer Service
Santa Mesa, Metro Manila
Summary
OVERVIEW
I have so many skills, expertise, attributes, life learnt experience and passion to offer, share and contribute to the ongoing growth and success of your highly esteemed industry and establishment, in obtaining and achieving its primary objective and goal of catering, providing better, proficient and excellent services to both the people and its community.
WHAT AM I OFFERING
Filipino by birth, Australian Citizen with a Permanent Residency in Japan.
I come from a diverse multi-cultural background, learnt diverse, multi-cultural customs and traditions, engaged and interacted profoundly with different people, race and nationalities.
I speak English/Australian, Filipino/Spanish and Japanese language and writing.
I have lived and worked in different countries for more than ten years, where I earned, attained and achieved successful job and careers in the fields of public community service, business management, administrative and accountancy, transport, logistic and warehousing, hospitality, theatrical/social media in the field of performing arts and entertainment.
I am versatile, down to earth, empathetic, generous but vibrant and energetic. I have a “full on”- working ethic, open minded, listens and observe, willing and hungry to learn and achieve to my utmost ability and potentials.
Overview
35
35
years of professional experience
1998
1998
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Victoria Police Member/Protective Service Officer
Victoria Police
07.2013 - 07.2018
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
Logistics and Warehousing Fill & Receive Associate
Masters Home Improvement
10.2012 - 07.2013
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved reporting accuracy, implementing new data management system.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
Office Administration Create purchase orders, timesheets, invoices and pay slips, day to day office work.
EC Integrators Pty Limited
Shop Deli Assistant Customer Service, Stock Replenish, Open and close deli department.
Woolworths Ltd./Safeway
11.2009
F & B Attendant Functions preparations and set-ups, Customer Service, Silver Service Waiting
RACV Club Bourke Street
01.2010 - 01.2013
Head Management Nightly operations, hosting, cashier, monthly stock and sales inventory, program organizer, staff training
The Bodyguard Theatre Club
02.2004 - 08.2007
Croupier (Blackjack-Pontoon)
Star City Casino Sydney
09.2003 - 01.2004
Administrator
The Bodyguard Theatre Club
07.2001 - 05.2003
Croupier (Blackjack-Pontoon)
Crown Casino Melbourne
11.2000 - 03.2001
Dance Instructor/Performer
Dance Dynamics (Box Hill) Dance Studio
08.2000 - 01.2001
Supervisor Assistant to the manager, reception and staff coordinator.
Silkroad Night Supper Club
01.1993 - 06.2000
Senior Sales Assistant and After Sales Support Personnel - Duty Free Handling, Packing & Delivery, Cashier (Liquor/Tobacco/ Perfume).
DFS Australia Pty Limited
05.1991 - 12.1993
Tour Guide Japanese Guests Interpreter
Westin Philippine Plaza Hotel
11.1988 - 01.1991
Choreographer and Dance Instructor/Performer
Philippines Movies/TV/ Theatre/Dance Agencies
01.1984 - 01.1988
Education
Certificate IV in Business Administration -
Origin Human Resources
AustraliaBachelor Degree in Commerce Major in Business Administration & Management -
University Of Santo Tomas
Manila, PhilippinesCertificate of Completion - Law 1, 2 & 3
Victoria Police Academy
Melbourne Australia 04.2001 -
Certificate II in Kitchen Operations - undefined
AEIC Australia Education Industry Centre Inc
MelbourneResponsible Service of Alcohol (RSA) - undefined
Victoria Department of Justice Liquor Licensing
AustraliaFollow Workplace Hygiene Procedures, RGS, Silver Service Waiting - undefined
Complete Hospitality Training Pty Ltd/Victorian Bar School
AustraliaJapanese Language Course Advanced Level (Speaking & Writing) - undefined
DFS Australia Pty Limited
SydneySkills
Friendly, positive attitude
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Victoria Police Member/Protective Service Officer
Victoria Police
07.2013 - 07.2018
Logistics and Warehousing Fill & Receive Associate
Masters Home Improvement
10.2012 - 07.2013
F & B Attendant Functions preparations and set-ups, Customer Service, Silver Service Waiting
RACV Club Bourke Street
01.2010 - 01.2013
Shop Deli Assistant Customer Service, Stock Replenish, Open and close deli department.
Woolworths Ltd./Safeway
11.2009
Head Management Nightly operations, hosting, cashier, monthly stock and sales inventory, program organizer, staff training
The Bodyguard Theatre Club
02.2004 - 08.2007
Croupier (Blackjack-Pontoon)
Star City Casino Sydney
09.2003 - 01.2004
Administrator
The Bodyguard Theatre Club
07.2001 - 05.2003
Certificate of Completion - Law 1, 2 & 3
Victoria Police Academy
04.2001 -
Croupier (Blackjack-Pontoon)
Crown Casino Melbourne
11.2000 - 03.2001
Dance Instructor/Performer
Dance Dynamics (Box Hill) Dance Studio
08.2000 - 01.2001
Supervisor Assistant to the manager, reception and staff coordinator.
Silkroad Night Supper Club
01.1993 - 06.2000
Senior Sales Assistant and After Sales Support Personnel - Duty Free Handling, Packing & Delivery, Cashier (Liquor/Tobacco/ Perfume).
DFS Australia Pty Limited
05.1991 - 12.1993
Tour Guide Japanese Guests Interpreter
Westin Philippine Plaza Hotel
11.1988 - 01.1991
Choreographer and Dance Instructor/Performer
Philippines Movies/TV/ Theatre/Dance Agencies
01.1984 - 01.1988
Office Administration Create purchase orders, timesheets, invoices and pay slips, day to day office work.
EC Integrators Pty Limited
Certificate II in Kitchen Operations - undefined
AEIC Australia Education Industry Centre Inc
Responsible Service of Alcohol (RSA) - undefined
Victoria Department of Justice Liquor Licensing
Follow Workplace Hygiene Procedures, RGS, Silver Service Waiting - undefined
Complete Hospitality Training Pty Ltd/Victorian Bar School
Japanese Language Course Advanced Level (Speaking & Writing) - undefined
DFS Australia Pty Limited
Certificate IV in Business Administration -
Origin Human Resources
Bachelor Degree in Commerce Major in Business Administration & Management -
University Of Santo Tomas
Qualifications Certificates
- Certificate IV in Business Administration, Origin Human Resources, Australia, 2011
- Enrolled Nursing, Careers Australia, Australia
- Certificate II in Hospitality, AEIC Australian Education Industry Centre, Australia
- Commerce Business Management & Administration, University of Santo Tomas, Australia
Personal Information
Hobbies: Dancing, singing and /performing at events, competing at the all Dance Sport Australia, acting, reading literature books, watching movies, playing volleyball and chess.