Ariel Dayoan

• Platform Configuration:Configuring and managing the PaaS environment to meet specific application requirements.
  Setting up and optimizing resources, including servers, databases, and other infrastructure components.
  
• Deployment and Management:Deploying applications to the PaaS environment and ensuring they run smoothly.
  Monitoring application performance and troubleshooting issues that may arise.
  
• Collaboration and Communication:Working with other developers, product managers, and stakeholders to define application requirements and ensure successful deployment.
  
• Documentation and Support:Documenting application architectures and development processes.
  Providing technical support to users and other developers.
  

● Acts as clients’ technical advocate within the company; promote
thoughts and
ideas that contribute towards a more efficient and productive
implementation of the products for the client.
● Understands the various deployment options to fulfill real-world client
workflows and needs.
● Creates detailed technical checklist and processes that need to
be followed for the implementation in the new client environment,
or version upgrades or request for changes and incident
management of the product solution in an existing client
environment.
● Analyzes client business rules and effectively communicates them to
development, quality assurance, documentation, support and other
individual or teams.
● Assist in the development of test plans for alpha, beta and user testing
phases of the implementation, based on client-specific business model.
● Assist in product/project documentation, in coordination with the
Project Manager.
● Ensures delivery of quality product solution to clients.
● Coordinates with PM and/or clients in the various stages of the
product solutions implementation cycle.
● Promotes and maintains a positive relationship with other technical
staff and teams to support the successful implementation of product
solutions.
● Submits reports and/or suggestions to the Project Manager to
optimizing the product solutions or improving processes of deployment
and implementation.

Provides 1 st and 2 nd level of support (phone, email, remote or onsite)
across the products assigned as Core, Primary and secondary
Competencies
● Repair, Installation, Configuration and troubleshooting of any
approved product list supported.
● Perform analysis, design, installation, testing and support of
hardware systems and servers required for different applications,
websites and software components.
● Provide accurate and relieable resolutions to problems of client
● Apply best practices in implementing and providing support
recommendation.
● Document processes and system configuration
● Coordinate problems encountered in the system to team leader and
other departments to ensure smooth flow of service
● Provide recommendation and solutions based on the severity.
● Maintain confidentiality about the information

Provides 1 st and 2 nd level of Technical Support for Server, Laptop &
Desktop
● Provides 1 st level of troubleshooting on Network Incident
● Configuring / Provisioning of Servers on AWS & VMWare
● Installing and configuring computer hardware, software, systems,
networks, printers, scanners, servers and other computer devices;
● Planning and undertaking scheduled maintenance upgrades;
● Talking to clients and computer users to determine the nature of
problems;

● Investigating, diagnosing and solving computer software and hardware
faults;
● Repairing equipment and replacing parts for non-warranty units;
● Supervising junior engineering and technical staff;
● Obtaining replacement or specialist components, fixtures or fittings;
● Ensuring compliance with health and safety legislation;
● Checking computer equipment for electrical safety;
● Maintaining records of License Softwares (ex.MS Office, AutoCAD,
Adobe);
● Managing stocks of equipment, consumables and other supplies;

● Monitoring Servers Backup and daily verification if the backup
completed successfully
● Monitoring Employee Cloud Backup via Druva Insync
● Monitoring of Symantec Endpoint Management for possible Risk of
Virus, Malware and Network Threat
● Monitoring Network traffic through Orion Solarwinds (Network
Performance Monitor).
● Escalation of an Incident to Company Vendor, Telco’s
● Configuring and Provisioning Servers on VMWares

● Provides Technical Support for phone, brought-in and on-site IT services
request;
● Research, testing and development of new products introduced in the IT
industry;
● Second level of escalation of system review and implementation of
agreed system for client requirements;
● Provide last level of escalation for onsite activities (LAN, WAN,
Installation/Configuration of HP Proliant Servers);
● Able to troubleshoot, diagnose, repair and maintain HP imaging and
printing products;
● Able to diagnose, repair and recommend hardware solutions for Servers,
Laptops and Desktops; replaces and installed new part.

● Provides 1 st Level of Support for Customer on phone and brought-in
machine (Laptop, Desktop, Printer);
● Inventory of repaired machines (Desktop, Laptop etc.);
● Checking and Testing of repaired units;
● Quality Checked of the repaired units before giving it to client
● Able to troubleshoot, diagnose, repair and maintain HP imaging and
printing products.