ARIEL COOPERA
ADMINISTRATIVE ASSISTANT
FOURTH DISTRICT, CITY OF MUNTINLUPA
Summary
With a proven track record at Frovier Builders Corp., I excel in streamlining office operations and enhancing workflow efficiency. My expertise in Microsoft Excel and exceptional verbal communication skills have significantly improved document management and fostered professional relationships, contributing to a positive and productive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Frovier Builders Corp.
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
Warehouse Officer
Artisan Cellars And Fine Foods
04.2015 - 04.2018
- Managed a team of warehouse employees, delegating tasks effectively to maintain smooth operations and high morale.
- Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
- Reduced overhead costs by optimizing storage space utilization and implementing energy-saving practices in the warehouse.
- Spearheaded efforts to improve warehouse layout for better organization, accessibility, and overall functionality.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Organized efficient loading/unloading schedules avoiding delays in daily operations.
- Oversaw maintenance of warehouse equipment such as forklifts, pallet jacks, conveyor belts ensuring safe operation at all times.
- Provided excellent customer service through effective communication with clients regarding shipment status updates or issues that may arise during the shipping process.
- Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements.
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Coordinated workflows for successful warehouse and distribution operations.
- Organized logistics to consistently meet deadlines with minimal expense.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 5 packages per day.
Quality Control Staff Member
American Packing Industries
07.2014 - 12.2014
- Established strong relationships with suppliers, fostering open communication channels that facilitated early detection of potential quality risks.
- Provided timely feedback to management on recurring quality issues, contributing to faster resolution strategies.
- Streamlined documentation process for better tracking of product testing results, enabling efficient decision making.
- Played an instrumental role in the successful completion of various process improvement projects, ultimately enhancing overall product quality and reducing manufacturing lead times.
- Participated in the development and implementation of new testing methods to enhance product reliability and durability.
- Collaborated with cross-functional teams to address root causes of quality issues, leading to more consistent output.
- Improved product quality by implementing rigorous inspection processes and standard operating procedures.
- Reduced production defects by closely monitoring equipment calibration and routine maintenance schedules.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Performed tests and inspections to conform to established standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
Warehouse Staff Member
Suyen Corporation - Head Office
04.2013 - 09.2013
- Maintained a safe work environment by adhering to safety guidelines, conducting regular inspections, and addressing potential hazards promptly.
- Conducted regular cycle counts to maintain accurate stock levels, contributing to better inventory control and reduced discrepancies.
- Participated in periodic inventory audits, verifying stock counts and addressing discrepancies in a timely manner.
- Utilized equipment such as pallet jacks or forklifts proficiently while adhering to safety protocols, enhancing operational efficiency.
- Expedited urgent orders through prioritized picking and packing processes, ensuring customer satisfaction with timely delivery fulfillment.
- Maintained clean and organized workspaces to promote efficiency and prevent accidents or injuries on the job site.
- Contributed to a reduction in lost or damaged goods by properly labeling packages and handling fragile items with care during transportation processes.
- Consistently met daily performance metrics through diligent task completion, maximizing productivity within allocated hours.
- Collaborated with team members for efficient loading and unloading of shipments, minimizing product damage and optimizing space utilization.
- Consistently lifted materials weighing as much as 40 pounds.
Stock Clerk
Metro Gaisano
06.2012 - 11.2012
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Answered customer questions and provided detailed product information.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Managed timely and effective replacement of damaged or missing products.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Picked and packed order items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Performed inventory control, such as counting, and stocking merchandise.
- Received new stock and input values into computer system.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Facilitated smooth communication between stockroom staff and sales associates to ensure seamless operations on the sales floor.
Education
Vocational - Contact Center Services
Mindtech Training & Development Institute, Inc.
Pasig, Metro Manila, Philippines 06.2022 - 07.2022
Bachelor of Science - Business Administration And Management
West Bay College
FOURTH DISTRICT, CITY OF MUNTINLUPA 04.2005 - 04.2009
Skills
Office administration
Administrative support
Computer skills
File organization
Documentation and recordkeeping
Research
Records management
Expense reporting
Coordination
Internet research
Purchase orders organization
Timeline
Vocational - Contact Center Services
Mindtech Training & Development Institute, Inc.
06.2022 - 07.2022
Administrative Assistant
Frovier Builders Corp.
01.2019 - Current
Warehouse Officer
Artisan Cellars And Fine Foods
04.2015 - 04.2018
Quality Control Staff Member
American Packing Industries
07.2014 - 12.2014
Warehouse Staff Member
Suyen Corporation - Head Office
04.2013 - 09.2013
Stock Clerk
Metro Gaisano
06.2012 - 11.2012
Bachelor of Science - Business Administration And Management
West Bay College
04.2005 - 04.2009
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