Ariel Caratao

• Retail and sales Account
• Assisted customers by addressing their needs through phone support.
• Conducted expert reviews of customer accounts to ensure accuracy and satisfaction.
• Built strong customer connections, managed balance collections, and safeguarded account security.
• Handled basic troubleshooting for both hardware and software concerns.
• Delivered empathetic support by providing assurance, acknowledgment, and the right-fit resolutions.

• Telco and sales
• Handling Customer Inquiries
• Resolving Complaints and Issues
• Processing Orders and Transactions
• Providing Product/Service Support
• Maintaining Customer Records
• Promoting Company Products or Services

• Managed business-to-business (B2B) sales, offering containers and chassis to U.S.-based clients.
• Utilized strong English communication skills in coordinating with international customers.

Conducted outbound sales calls promoting a unique UV-light water dispenser that eliminates 99.9% of bacteria.

Outbound sales calls.

• Banking financial comparison
• Product Marketing and business outsourcing - Offering Credit Card and Personal loans
• Offering Insurances and car loans
• Customer concerns about credit cards and loans- Good communication on
• Client to pursue the needed product
• Client’s retention

• Assisted Metrobank employees with daily administrative and clerical tasks.
• Handled data encoding and maintained accurate customer record