Summary
Overview
Work History
Education
Skills
References
Language
Timeline
Citizenship
Generic
Ariel Caratao

Ariel Caratao

Taguig City

Summary

Seeking an opportunity that allows me to showcase my passion for helping people, while contributing to the company’s goals and success.

Overview

10
10
years of professional experience

Work History

Customer Service Rep

HCL Tech
11.2024 - 10.2025
  • Retail and sales Account
  • Assisted customers by addressing their needs through phone support.
  • Conducted expert reviews of customer accounts to ensure accuracy and satisfaction.
  • Built strong customer connections, managed balance collections, and safeguarded account security.
  • Handled basic troubleshooting for both hardware and software concerns.
  • Delivered empathetic support by providing assurance, acknowledgment, and the right-fit resolutions.

Customer Service Rep

Alorica Makati
08.2023 - 09.2024
  • Telco and sales
  • Handling Customer Inquiries
  • Resolving Complaints and Issues
  • Processing Orders and Transactions
  • Providing Product/Service Support
  • Maintaining Customer Records
  • Promoting Company Products or Services

Sales Operations Representative

Global Container and Chassis
03.2023 - 07.2023
  • Managed business-to-business (B2B) sales, offering containers and chassis to U.S.-based clients.
  • Utilized strong English communication skills in coordinating with international customers.

Sales Executive

Aqua Smart Guard PH
03.2022 - 02.2023

Conducted outbound sales calls promoting a unique UV-light water dispenser that eliminates 99.9% of bacteria.


Outbound sales calls.

Telesales Executive

IMoney Ph
06.2017 - 02.2022
  • Banking financial comparison
  • Product Marketing and business outsourcing - Offering Credit Card and Personal loans
  • Offering Insurances and car loans
  • Customer concerns about credit cards and loans- Good communication on
  • Client to pursue the needed product
  • Client’s retention

Admin Asst.

Staff Alliance INC (Metrobank)
08.2015 - 06.2017
  • Assisted Metrobank employees with daily administrative and clerical tasks.
  • Handled data encoding and maintained accurate customer record

Education

Bachelor Science - Information Technology

Christ the King College of Muntinlupa
Muntinlupa, Philippines
03.2015

Skills

  • Can easily adjust to new environment and challenges
  • Knowledgeable in the following fields: - MS:Apps, Tech savvy, Customer and sales service

References

Lady, Amethyst Gonzales, Lady.Gonzales@Hcltech.com, 09173015111, Reporting Manager

Language

English
Tagalog

Timeline

Customer Service Rep

HCL Tech
11.2024 - 10.2025

Customer Service Rep

Alorica Makati
08.2023 - 09.2024

Sales Operations Representative

Global Container and Chassis
03.2023 - 07.2023

Sales Executive

Aqua Smart Guard PH
03.2022 - 02.2023

Telesales Executive

IMoney Ph
06.2017 - 02.2022

Admin Asst.

Staff Alliance INC (Metrobank)
08.2015 - 06.2017

Bachelor Science - Information Technology

Christ the King College of Muntinlupa

Citizenship

Filipino
Ariel Caratao