Ariel Bautista
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Specialist
VXI Global Solutions
01.2023 - 01.2024
- Manages account information changes like name age, address, phone number, create open dispute and review status
- Providing resolution of the next step
- Provide assurance of account security and safety
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
Enumerator
PSA (PHILIPPINE STATISTICS ATHORITY)
09.2020 - 01.2023
- Statistical Researchers for the2020 census of population and housing
- Engage in customer interaction to gather information
- Also includes animals such as poultry and livestock
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
Map Data Processor (MDP)
PSA (PHILIPPINE STATISTICS ATHORITY)
09.2020 - 11.2022
- Processed Data from from every Municipality
- Processed transactions efficiently, ensuring accurate and timely completion.
- Improved workflow by organizing and prioritizing tasks.
- Handled data entry to maintain up-to-date records.
- Managed and sorted incoming and outgoing documents for smooth operations.
- Collaborated with colleagues to improve overall efficiency.
- Maintained records for easy retrieval and information sharing.
- Followed protocols precisely, adhering to company guidelines.
- Processed information with utmost confidentiality, safeguarding data.
- Organized files and documents for efficient access and use.
- Enhanced team performance, offering support and assistance as required.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Coordinated with IT department to resolve technical issues impacting processing speeds.
- Prepared reports and technical documentation of day-to-day production processes.
Freelance Graphics Designer
Freelance Graphic Designer
01.2020 - 01.2022
- Creates Graphics/Social Media Post/Product Packaging for Business/Logo
- Developed compelling visual content to enhance brand identity and communication.
- Enhanced user engagement by creating visually appealing layouts and graphics.
- Designed marketing materials for increased brand visibility and customer attraction.
- Conceptualized and executed design projects to meet specific client requirements.
- Produced high-quality print and digital content for diverse industry sectors.
- Enhanced visual storytelling through creative design and typography.
- Conducted thorough research on competitors'' designs, industry trends, and target audiences before starting each project to ensure a well-informed approach to graphic design assignments.
- Managed multiple design projects simultaneously, prioritizing tasks effectively and meeting tight deadlines consistently.
- Met with customers to present mockups and collect information for adjustments.
- Balanced creativity with practicality by aligning innovative design concepts with client objectives, ensuring both aesthetics and functionality were achieved.
- Developed unique branding concepts for clients, leading to improved recognition and market growth.
- Maximized the impact of visual elements by skillfully incorporating color theory, typography, layout principles, and user-centered design techniques into each project.
Freelance Virtual Assistant
Freelance Virtual Assistant
01.2020 - 01.2022
- Social Media Manager/Content Creation/ Appointment Setting/Data Entry/Email Management/Web Research
- Managed schedules and appointments to ensure efficient time management for executives.
- Enhanced communication with stakeholders by coordinating virtual meetings and follow-ups.
- Facilitated smooth operations by organizing and maintaining digital files and records.
- Improved workflow efficiency by implementing effective task management systems.
- Coordinated logistics for virtual events, ensuring seamless execution and participant engagement.
- Assisted in content creation and social media management to increase brand visibility.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Managed CRM input, exports and clean up.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Coordinated Skype calls across multiple time zones.
- Uploaded files for team use on Google Suite and SharePoint.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Office Management Intern
Gubat Saint Anthony Cooperative Main Office
04.2017 - 05.2017
- Developed strong professional relationships with vendors, negotiating favorable contract terms for office services and supplies.
- Streamlined document processing by implementing an efficient filing system that increased accessibility for all team members.
- Implemented new inventory system to accurately track office supplies, reducing waste and saving costs.
- Provided administrative support for ongoing projects, ensuring timely completion and successful execution.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Computer Science
Bicol University
Pinontingan, Gubat, Sorsogon04.2018
Skills
- Working knowledge of Microsoft Office (MS Word, MS Excel & MS Power point) Able to adapt to new software practices
- Adobe Creative Suit (Photoshop, After Effects, Lightroom, Premiere)
- Internet research
- Account administration
- ChatBot Development
- Microsoft office proficiency
- Build Brand Awareness & Credibility
- Document management
- Logo Making
- Graphics Design (posters, flyers, invitation cards Etc)
- Email Management
- Appointment Setting
- Canva Expert
- Social Media Management
- Data Entry
- Web Research
- Calendar management
- Content Creation
- Audio and Video Transcription
- Customer Relationship Management
- Time Management
- Personal Assistant
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
- Proven leadership skills and ability to motivate
- Multi-tasking, honest and can easily adopt into environmental changes
- Customer satisfaction
Certification
- NCII – HOUSEKEEPING2019
- DigitalJobsPH Training – Graphic Design Course (DICT Sorsogon2020)
- DigitalJobsPH Training – ESL Teacher (DICT Occidental Mindoro2022)
- DigitalJobsPH Training – General Virtual Assistant (DICT Oriental Mindoro2022)
- NCII – BPP (Bread and Pastry Production2023)
Training
- Adobe Photoshop CS6 Bicol University Gubat Campus
- PC Assembly and Troubleshooting with Networking Bicol University Gubat Campus
- 7th Cum-Planning and6th Local Management and Organizational Course “BUGCean Student Leaders: Foundation to Organizational Capability” Gubat Saint Anthony Cooperative
- Gubat Youth Leadership Summit2021
- DICT: Learn Everything About5G Technology: Training for All
- Safe Surf Kapatid: Safer Internet Space for Children
- Usapang Botante: A Workshop on Civic Education and Voter Engagement
- RF Engineer Pilipinas: Time Management
Disclaimer
I hereby certify that all the information stated above is true and correct upon my knowledge and belief. ARIEL H. BAUTISTA Applicant
CERTIFICATION
- This is to certify that Mr. ARIEL H. BAUTISTA has graduated with the degree of Bachelor of Science in Computer Science (BSCS) on April7,2018 per Resolution No.254-A, s.2018 of the Board of Regents, Bicol University.
- It is further certified that the Bicol University is a government institution operating under R.A. No.5521, as amended, whose graduates are not issued Special Order.
- This certifies finally, that the Bachelor of Science in Computer Science course is duly approved by the Board of Regents, Bicol University, Legazpi City.
- Issued this14th day of April,2018 upon the request of Mr. Bautista for reference purposes.
- ERLINDA O. LORINO Acting Registrar
- SOPHIA A. ROMERO University Registrar
Languages
English
Intermediate (B1)
Timeline
Account Specialist
VXI Global Solutions
01.2023 - 01.2024
Enumerator
PSA (PHILIPPINE STATISTICS ATHORITY)
09.2020 - 01.2023
Map Data Processor (MDP)
PSA (PHILIPPINE STATISTICS ATHORITY)
09.2020 - 11.2022
Freelance Graphics Designer
Freelance Graphic Designer
01.2020 - 01.2022
Freelance Virtual Assistant
Freelance Virtual Assistant
01.2020 - 01.2022
Office Management Intern
Gubat Saint Anthony Cooperative Main Office
04.2017 - 05.2017
Bachelor of Science - Computer Science
Bicol University
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