Arianne Joy Fortifaes

Responsible for managing assigned Customer Accounts.

Communicating clearly, positively, professionally, and promptly with Customers acting as the Voice of the Customer to internal counterparts.

Ensure that customer KPI is being met. Supporting Customer requests for expedites and providing explanations for lead times and/or delivery delays.

Collaborating with global business depts. such as Purchasing, Supply Chain, Operations, Shipping and Quality to ensure that Customer requests and concerns are resolved.

Review and input forecast on system. Provide system commit to customer demand.Analyze customer demand change, does waterfall analysis and gets impact to material exposure. Challenge the trend while maintaining strong customer relationship.

• Maintained accurate records of all supplier-related documentation, ensuring easy access during audits or evaluations.
• Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
• Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
• Provided technical assistance to suppliers in resolving complex manufacturing issues, improving overall product quality levels.
• Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.

• Conducted root cause analysis to identify, prioritize and eliminate process losses.
• Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
• Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
• Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
• Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.