ARIANNE JANE R. ALILIO
CAREER SERVICE PROFESSIONAL ELIGIBLE/PASSER
Lipa City, Province Of Batangas
Summary
Dynamic customer service professional with a proven track record at Development Bank of the Philippines, excelling in relationship management and proactive sales strategies. Skilled in assessing creditworthiness and enhancing customer satisfaction, I effectively contribute to team success while driving portfolio growth through strategic account management and effective communication.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Development Bank of the Philippines
01.2019 - Current
- Handles customer complaints and requests quickly and effectively until satisfactory resolution;
- Maintains a good level of product knowledge, providing accurate information to customer's queries and concerns; and
- Assigned in opening of new accounts and maintaining quality deposit portfolio.
Relationship Officer
Development Bank of the Philippines
02.2016 - 01.2019
- Maintained and built close relationships with customers through regular client calls/visits;
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable offer for new customers;
- Contributed to the growth of the branch loan portfolio by consistently meeting sales targets.
Account Officer
Communities Batangas Inc.
05.2013 - 01.2016
- Managed accounts, ensuring prompt in-house to bank financing conversion;
- Collaborated with cross-functional teams to develop strategies that supported organizational growth objectives; and
- Prepared monthly reports to reflect standing and updates of the portfolio.
Education
MBA - Business Administration
Lipa City Colleges
Lipa City, Batangas 04.2001 -
Bachelor of Science - Business Administration
Batangas State University
Lipa City, Batangas 04.2001 -
Skills
Effective in Customer Service
Proactive in Selling/Marketing Products
Good team player/contributor
Timeline
Customer Service Associate
Development Bank of the Philippines
01.2019 - Current
Relationship Officer
Development Bank of the Philippines
02.2016 - 01.2019
Account Officer
Communities Batangas Inc.
05.2013 - 01.2016
MBA - Business Administration
Lipa City Colleges
04.2001 -
Bachelor of Science - Business Administration
Batangas State University
04.2001 -
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