Arianne Jamill Maines
Executive Virtual Assistant
Angeles City
Summary
Experienced executive virtual assistant who provides excellent project management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
10
10
years of professional experience
Work History
Executive Virtual Assistant
Upwork
01.2021 - Current
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Executed travel arrangements by researching and booking flights and accommodations.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Sales Support Administrator
Cloudstaff Modern Workforce
11.2022 - Current
- Boost sales by providing effective administrative support to the sales team.
- Manage and maintain the accuracy of data through CRM
- Other ad-hoc administrative tasks
Administration Support - Coordinator
Cloudstaff Modern Workforce Inc.
11.2018 - 11.2022
- Provided thorough support to the Regional Manager for LITTLE Real Estate Queensland, and the role eventually got expanded to support the National Manager for Property Management as well as the Regional Manager for LITTLE Real Estate Victoria and LITTLE Real Estate New South Wales
- Provided regular weekly/monthly reports as needed
- Completed all ad hoc tasks as required by the National Manager and Regional Managers
- Regularly followed up Office Managers for their assigned tasks to ensure they met their deadlines and promoted accountability
- Managed meetings as required by the National Manager and Regional Managers
- Served as the point of contact between the National Manager, Regional Managers and Office Managers.
Lease Renewal/Smoke Alarms Administrator
Cloudstaff Modern Workforce Inc.
2 2018 - 11.2018
- Created work orders as required by the Queensland government for all new properties
- Followed up smoke alarm suppliers for the work order status/progress as needed
- Reviewed the signed lease as submitted by the tenants to ensure accuracy of documents
- Updated lease details as indicated on the signed lease.
Subject Matter Expert
Arvato Bertelsmann
01.2016 - 01.2018
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Designed custom curricula tailored to specific client requirements, leading to higher engagement rates during training sessions.
- Provided thorough support and problem resolution for customers by gathering and researching information, assembling and forwarding information, verifying both customers’ and agents’ understanding of information and answer. Communicated technical matters in layman’s terms
- Assisted management and operations with scheduling, service protocol improvements, quality assurance and streamlining and developing procedures
- Nurtured high-end clientele and acted as one of the contact persons for billing and/or payment issues, customer profiles, program and campaign information; displayed courtesy and strong interpersonal skills with all client interactions
- Processed application materials and other assigned tasks and made compliance decisions in accordance with program requirements and Microsoft guidelines
● Processed and reviewed customer survey returns and/or managed customer cases to resolution through contacting customers for marketing, survey and follow-up purposes - Kept abreast of program changes and informational updates and worked with Microsoft and vendor-owned tools and websites
- Maintained composure and patience in face of difficult customer situations
- Trained new employees during their nesting period and explained protocols clearly and efficiently
Customer Service Representative - Chat
Arvato Bertelsmann
5 2015 - 01.2016
- Processed inbound technical support and customer service chats at a 20% faster rate than team average
- Responded to customer inquiries by thoroughly understanding the inquiry through reviewing previous inquiries and responses
- Recorded customer inquiries by documenting inquiry and response in customers’ accounts
- Researched issues on various console and computer hardware and software to resolve complaints, answer inquiries, and outline solutions
- Supported customers with online billing and account issues
- Took orders through chat for replacement materials
- Provided appropriate feedback and settlement to all customer contacts (including referrals to other organizations)
Customer Service Representative
Startek Angeles
12.2013 - 05.2015
- Activated lines for postpaid and prepaid customers to get them started with their accounts
- Recorded customer inquiries by documenting inquiry and response in customers’ accounts
- Assisted customers in all required processes including but not limited to in-depth information on program benefits, terms and conditions, application options, as well as technical support on tools and resolving any open issues with the customer
- Addressed customer service inquiries and requests regarding their lines, bills and charges in a timely and accurate fashion
- Gave accurate and appropriate information in response to questions, troubleshooting issues, and resolving complaints about signal and data connection.
Education
Bachelor of Science - Psychology
Angeles University Foundation
Angeles City, Philippines 05.2001 -
Skills
Good interpersonal skills
Attention to Detail
Analytical Skills
Operations Management
Microsoft Office
Multitasking and Organization
Schedule Management
Problem-Solving
Disclaimer
I hereby certify that the information contained herein is true and correct to the best of my knowledge and ability.
Timeline
Sales Support Administrator
Cloudstaff Modern Workforce
11.2022 - Current
Executive Virtual Assistant
Upwork
01.2021 - Current
Administration Support - Coordinator
Cloudstaff Modern Workforce Inc.
11.2018 - 11.2022
Subject Matter Expert
Arvato Bertelsmann
01.2016 - 01.2018
Customer Service Representative
Startek Angeles
12.2013 - 05.2015
Bachelor of Science - Psychology
Angeles University Foundation
05.2001 -
Lease Renewal/Smoke Alarms Administrator
Cloudstaff Modern Workforce Inc.
2 2018 - 11.2018
Customer Service Representative - Chat
Arvato Bertelsmann
5 2015 - 01.2016