Arianne B. Centino

• Review invoices for appropriate documentation prior to payment.

• Perform invoice and general-ledger data entry.

• Establishing and maintaining relationships with new and existing vendors.

• Performing recordkeeping and preparing financial reports.

• Management of customer relationships.

• Setting individual sales targets with the sales team.

• Promoting the organization and products.

• Leads Generation.

• Reporting and operations.

• Creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis
• Analyzed forecasts and staffing to meet client SLA requirements
• Conducting coaching and meetings to our workgroup to discuss the metrics of the operations and to their performance as well
• Creating an inspiring team environment with an open communication culture
• Recognize their high performance and reward accomplishment.

• Analyzed forecasts and staffing to meet client SLA requirements
• Analyzed schedule adjustments to assure daily resource coverage
• Collaborate with management and operations to ensure adherence to corporate standards.

• Updates, Recommend and processes data for real time performance analysis
• Obtains quantifiable performance in order to make critical recommendations to address account performance issues
• Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to the operations.

• Assists team manager with management duties when absent or out of the office
• Encourages team members by sharing goals and suggesting areas for additional training or skill checks
• Conducts team meetings to update members on best practices and ongoing expectations.

• Provide Technical Support for ISP Account (Residential) Subscriber (PLDT-Local Account)