ARIANNE MEDALLA
Marketing Executive
Santo Tomas,BTG
Summary
Santo Tomas, Batangas
Philippines
CALL CENTER AGENT
Wyro Digital Media (Batangas, Philippines)
August 2024 - November 2024
Outbound sales representative
Inbound customer service representative
.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Marketing & Sales Executive
Kleo
02.2025 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Manage the company's webpage.
- Boost social media presence.
Call Center Representative
Wyro Digital Media
08.2024 - 11.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
GENERAL VIRTUAL ASSISTANT
AC Viaggi
Milan
12.2023 - 01.2025
- Manage the agency's social media by creating and posting advertisements and flight deals
- Answering inquiries through Facebook Messenger and Whatsapp
- Gain and organize leads
- Act as a travel agent and provide flight details to customers and make sales.
SOCIAL MEDIA MANAGER
iTravel Milan
Milan
01.2024 - 10.2024
- Manage the agency's social media by creating and posting advertisements and flight deals.
PUBLIC INFORMATION OFFICER
Brgy. NBBS
Navotas
05.2020 - 07.2021
- Manage the barangay's facebook page for updates
- Answer people's questions and complaints through facebook messenger, call, and in person
- Ensure that the public is updated with the upcoming barangay projects
- Give transparency to the public.
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Far Eastern University
08.2016 - 03.2023
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY WITH SPECIALIZATION, ANIMATION AND GAME
FEU - Institute of Technology
08.2014 - 05.2016
Skills
- Computer Literacy
- Graphics Design
- Multitasking
- Time Management
- Cold Calling
- Communication Skills
- Fast Learner
- Customer service
- Sales planning
- KPI tracking
- Digital marketing strategies
- Content production
- Multimedia production
- Website accessibility
- Web content creation
- Figma proficiency
- Web design
- UI/UX design
- User testing
- Visual design
- Wireframing
- Adobe creative suite
- Prototyping
- Framer
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid sick leavePaid time offTimeline
Marketing & Sales Executive
Kleo
02.2025 - Current
Call Center Representative
Wyro Digital Media
08.2024 - 11.2025
SOCIAL MEDIA MANAGER
iTravel Milan
01.2024 - 10.2024
GENERAL VIRTUAL ASSISTANT
AC Viaggi
12.2023 - 01.2025
PUBLIC INFORMATION OFFICER
Brgy. NBBS
05.2020 - 07.2021
BACHELOR OF SCIENCE - PSYCHOLOGY
Far Eastern University
08.2016 - 03.2023
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY WITH SPECIALIZATION, ANIMATION AND GAME
FEU - Institute of Technology
08.2014 - 05.2016
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