Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARIANE KHRYS PANIQUE

Barangay Alegre Oton

Summary

Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.

Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.

Overview

15
15
years of professional experience

Work History

Subject Matter Expert (Barclays)

TELUS International Philippines
01.2024 - Current
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Customer Service Representative (Barclays)

TELUS International Philippines
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Iqor Philippines
09.2021 - 02.2022

Government Internship Program

Lone District Office
05.2014 - 12.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Production Machine Operator

Team Pacific Corporation
10.2010 - 10.2011
  • Set up and ran machinery to produce exceptional products for industrial needs.


Education

Bachelor of Science - Office Administration

Taguig City University
Taguig, Metro Manila, Philippines
04-2011

Skills

  • Training and mentoring
  • Customer focus
  • Multitasking Abilities
  • Teamwork and collaboration
  • Task prioritization
  • Creative solutions

Timeline

Subject Matter Expert (Barclays)

TELUS International Philippines
01.2024 - Current

Customer Service Representative (Barclays)

TELUS International Philippines
03.2022 - Current

Customer Service Representative

Iqor Philippines
09.2021 - 02.2022

Government Internship Program

Lone District Office
05.2014 - 12.2014

Production Machine Operator

Team Pacific Corporation
10.2010 - 10.2011

Bachelor of Science - Office Administration

Taguig City University
ARIANE KHRYS PANIQUE