ARIANE KHRYS PANIQUE
Barangay Alegre Oton
Summary
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Overview
15
15
years of professional experience
Work History
Subject Matter Expert (Barclays)
TELUS International Philippines
01.2024 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative (Barclays)
TELUS International Philippines
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Iqor Philippines
09.2021 - 02.2022
Government Internship Program
Lone District Office
05.2014 - 12.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Production Machine Operator
Team Pacific Corporation
10.2010 - 10.2011
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
Bachelor of Science - Office Administration
Taguig City University
Taguig, Metro Manila, Philippines04-2011
Skills
- Training and mentoring
- Customer focus
- Multitasking Abilities
- Teamwork and collaboration
- Task prioritization
- Creative solutions
Timeline
Subject Matter Expert (Barclays)
TELUS International Philippines
01.2024 - Current
Customer Service Representative (Barclays)
TELUS International Philippines
03.2022 - Current
Customer Service Representative
Iqor Philippines
09.2021 - 02.2022
Government Internship Program
Lone District Office
05.2014 - 12.2014
Production Machine Operator
Team Pacific Corporation
10.2010 - 10.2011
Bachelor of Science - Office Administration
Taguig City University
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