Ariane M. Sales

• Answered incoming calls, schedule, reschedule and cancel appointments.
• Managed patient inquiries and complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.

Evaluate the documents submitted by the customers and determines the veracity and authenticity of the document. Manage phone calls.Resolve service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the issue.

• To carry out specific tasks in the gaming operation to the highest standards of efficiency, security and guest services in accordance with the policies and procedures set down by the company and to ensure total customer satisfaction

• Assist the BM/OIC for the implementation of approved marketing activities to boost sales output