Argien Taroy
paranaque ,philippines
Summary
Proficient Technical Support Representative skilled in troubleshooting and providing technical guidance. Engages with customers to identify needs and deliver tailored solutions, ensuring a positive service experience. Drives process improvements and enhances customer satisfaction through attentive service. Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sutherland inc
Bgc Taguig, philippines
07.2023 - Current
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Provided clear and concise step-by-step technical support to guide clients.
- Managed customer expectations by communicating clear timelines for issue resolution.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Assisted with billing inquiries, explaining charges and processing adjustments or refunds as needed.
- Addressed billing inquiries and resolved discrepancies in a timely manner to maintain account accuracy.
- Resolved complex disputes related to billing errors and miscommunications, restoring client confidence.
Technical Support Representative
Teleperformance ph
Bgc Taguig, Philippines
04.2023 - 06.2023
- Conducted tactical troubleshooting to identify faults.
- Engaged with customers to better understand needs and deliver excellent service.
- Troubleshooting for home appliance (Samsung Uk)
Information Technology Intern
Unilogix Inc
Merville , Pasay , Philippines
08.2016 - 03.2023
- Collaborated on the deployment of network hardware, including routers and switches, enhancing connectivity.
- Participated in the testing of new software applications, providing detailed feedback to developers.
- Supported the roll-out of software updates and patches, maintaining system integrity and security.
Education
Diploma of Higher Education - Information Technology
STI Pasay
Pasay, 0001-2011
Skills
- Customer relationship management
- Technical troubleshooting
- Billing resolution
- Process improvement
- Active listening
- Customer engagement
- Technical support
- Problem solving
- Time management
- Communication clarity
- Multi-tasking
- Customer Service
- Basic computer knowledge
- Pressure handling
- Product knowledge
- Energetic work ethic
- Telephone etiquette
Timeline
Customer Service Representative
Sutherland inc
07.2023 - Current
Technical Support Representative
Teleperformance ph
04.2023 - 06.2023
Information Technology Intern
Unilogix Inc
08.2016 - 03.2023
Diploma of Higher Education - Information Technology
STI Pasay