Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Executive Virtual Assistant
BIS Computer Solutions
Taguig Metro Manila
10.2022 - 01.2024
Organized and managed calendars, appointments, and travel arrangements for clients.
Managed customer inquiries through email and telephone communication.
Conducted research on potential leads for new business opportunities.
Proofread documents for accuracy prior to final submission to clients.
Maintained a database of client information including contact details, preferences.
Scheduled meetings with new leads via video conferencing tools.
Transcribed audio recordings into written format according to specified guidelines.
Generated weekly progress reports detailing tasks completed during the week.
Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
Collected email addresses of potential leads to conduct cold outreach and grow contact list.
Booked flights, hotel accommodations and ground transportation for smooth travel.
Business Operation Associate - EMEA | Tanium
Staffvirtual
Taguig Metro Manila
08.2021 - 10.2022
Contact and lead development.
Salesforce hygiene.
Administrative assistance.
Provided ongoing support for operational teams to ensure efficient workflow processes.
Analyzed data from multiple sources (ZoomInfo, Techtarget)
Online Advertising Specialist
TDCX Philippines | Google (Ads)
Taguig Metro Manila
09.2019 - 08.2021
Identify customers who will potentially do advertising.
Check sales force for possible existing sales opportunities or duplicate leads.
Gather customer information using Salesforce CRM.
Transfer customers to the sales team who will help them in advertising their business.
Persuade hesitant customers to speak with the sales team and discuss how advertising can help promote their business.
Filter non-sales call and transfer it to the correct department.
Technical Support Specialist
Transcosmos Information Systems Inc.| Rosetta Stone
Pull up learner's information using Salesforce and check what organization they are associated with
Track and review learner's concerns via Salesforce
Handles calls, chats, and email handling a language learning app
Provide learners with login credentials for the app and assists learners with Basic troubleshooting for the learning language app.
Diagnosed system problems using remote tools (Bomgar) to access customer machines.
Customer Service Representative
Telus International | Telus
Handles calls and email cases
Upsell additional products and services
Dispatch technicians for repairs
Answered inbound calls to support customer needs
Conveyed in a reassuring method step by step instructions to resolve application issues
Reviewed and issued audits on account information and processes
Payment processing
Senior Support Specialist
JPMorgan Chase & Co. | Fraud & Claims
Receives inbound calls from VIP customers who are reporting fraud
Responsible for decision-making and enabling the process of risk-taking
Place clearances on credit cards that are being reported to have declined transactions
Receives escalated/complaint calls.
Credit Collection Specialist
Convergys Philippines | GE Money Bank
Locate the customer's other contact details through skip tracing
Makes automated outbound calls for payment processing
Accountable for reducing delinquency for assigned accounts
Makes outbound calls per customer's request to schedule payments Ensuring on-time payments from the customer and provides the most convenient terms of payment that matches the customer's financial capabilities.