Argielyn Mancera
Taguig Metro Manila
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Executive Virtual Assistant
BIS Computer Solutions
Taguig Metro Manila
10.2022 - 01.2024
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Managed customer inquiries through email and telephone communication.
- Conducted research on potential leads for new business opportunities.
- Proofread documents for accuracy prior to final submission to clients.
- Maintained a database of client information including contact details, preferences.
- Scheduled meetings with new leads via video conferencing tools.
- Transcribed audio recordings into written format according to specified guidelines.
- Generated weekly progress reports detailing tasks completed during the week.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
- Booked flights, hotel accommodations and ground transportation for smooth travel.
Business Operation Associate - EMEA | Tanium
Staffvirtual
Taguig Metro Manila
08.2021 - 10.2022
- Contact and lead development.
- Salesforce hygiene.
- Administrative assistance.
- Provided ongoing support for operational teams to ensure efficient workflow processes.
- Analyzed data from multiple sources (ZoomInfo, Techtarget)
Online Advertising Specialist
TDCX Philippines | Google (Ads)
Taguig Metro Manila
09.2019 - 08.2021
- Identify customers who will potentially do advertising.
- Check sales force for possible existing sales opportunities or duplicate leads.
- Gather customer information using Salesforce CRM.
- Transfer customers to the sales team who will help them in advertising their business.
- Persuade hesitant customers to speak with the sales team and discuss how advertising can help promote their business.
- Filter non-sales call and transfer it to the correct department.
Technical Support Specialist
Transcosmos Information Systems Inc.| Rosetta Stone
- Pull up learner's information using Salesforce and check what organization they are associated with
- Track and review learner's concerns via Salesforce
- Handles calls, chats, and email handling a language learning app
- Provide learners with login credentials for the app and assists learners with Basic troubleshooting for the learning language app.
- Diagnosed system problems using remote tools (Bomgar) to access customer machines.
Customer Service Representative
Telus International | Telus
- Handles calls and email cases
- Upsell additional products and services
- Dispatch technicians for repairs
- Answered inbound calls to support customer needs
- Conveyed in a reassuring method step by step instructions to resolve application issues
- Reviewed and issued audits on account information and processes
- Payment processing
Senior Support Specialist
JPMorgan Chase & Co. | Fraud & Claims
- Receives inbound calls from VIP customers who are reporting fraud
- Responsible for decision-making and enabling the process of risk-taking
- Place clearances on credit cards that are being reported to have declined transactions
- Receives escalated/complaint calls.
Credit Collection Specialist
Convergys Philippines | GE Money Bank
- Locate the customer's other contact details through skip tracing
- Makes automated outbound calls for payment processing
- Accountable for reducing delinquency for assigned accounts
- Makes outbound calls per customer's request to schedule payments Ensuring on-time payments from the customer and provides the most convenient terms of payment that matches the customer's financial capabilities.
Education
Bachelor of Science - Education
Mariano Quinto Alarilla Polytechnic College
Meycauayan CitySkills
- Basic Canva Design
- Lead Management
- Customer Satisfaction
- Basic Basic Photo Editing
- Calendar Management
- Database Maintenance
- Travel Arrangements
- Administrative Support
- Data Entry
- Customer Service
- Appointment Setting
- Editing and proofreading
- Credit and collections
- Transcription and dictation
Languages
English
Advanced (C1)
C1
Affiliations
- Cooking
- Travelling
- Reading
Timeline
Executive Virtual Assistant
BIS Computer Solutions
10.2022 - 01.2024
Business Operation Associate - EMEA | Tanium
Staffvirtual
08.2021 - 10.2022
Online Advertising Specialist
TDCX Philippines | Google (Ads)
09.2019 - 08.2021
Technical Support Specialist
Transcosmos Information Systems Inc.| Rosetta Stone
Customer Service Representative
Telus International | Telus
Senior Support Specialist
JPMorgan Chase & Co. | Fraud & Claims
Credit Collection Specialist
Convergys Philippines | GE Money Bank
Bachelor of Science - Education
Mariano Quinto Alarilla Polytechnic College
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