Argie Danilor Baguio
Service Manager
Talisay City, Province Of Cebu,CEB
Summary
Dynamic Senior Policy Officer at QBE Group Shared Services Centre with a proven track record in policy management and process automation. Adept at enhancing operational efficiency and fostering communication across teams. Recognized for implementing quality assurance programs and developing training initiatives, showcasing strong adaptability and critical thinking skills.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Senior Policy Officer
QBE Group Shared Services Centre
05.2015 - Current
- Provide technical support to Policy Support Officers, addressing process-related queries and ensuring accurate execution of steps.
- Prepare, update and maintain desktop procedures (DTPs) for new and existing processes, ensuring clarity and compliance.
- Process new business. renewals, endorsements, and cancellations of policy requests from underwriters in accordance with established procedures and compliance standards.
- Lead automation initiatives and process enhancements to streamline workflows and improve operation efficiency.
- Support operation management in handling complaints and incidents across onshore and offshore teams.
- Manage and execute training programs for new hires and existing team members, ensuring skill development and process adherence.
- Monitor Policy Support Officers' work queues and reassign items as necessary to ensure balanced workload and timely processing.
- Respond to escalation for complaints in the absence of Service Manager, maintaining service continuity.
- Initiate and implement Quality Assurance program to sustain required performance levels within the business unit.
- Participate in daily onshore and offshore calls, weekly calibration & RCA sessions and business review meetings to provide updates and ensure alignment on processes and performance.
Teacher
Monterey School Incorporated
05.2014 - 03.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Elementary Education - General Education
University of The Visayas
Cebu City, Philippines 04.2001 -
Skills
Adaptability
Administration Management
Communication
Critical Thinking
Detail-Oriented
Policy Management
Professional Services Management
Accomplishments
Aquila Awardee - Q2 2025, Q3 2024, Q2 2023, Q3 & Q4 2022
Recognized for outstanding performance and contribution to process improvement and operational excellence.
Certification
Data Visualization
Timeline
Data Visualization
09-2025
Comprehensive General Liability
09-2025
Advance Course on Motor Insurance
09-2024
Basic Non-Life Insurance Course
08-2023
Senior Policy Officer
QBE Group Shared Services Centre
05.2015 - Current
Teacher
Monterey School Incorporated
05.2014 - 03.2015
Bachelor of Elementary Education - General Education
University of The Visayas
04.2001 -