Argell Aj Joseph Sobrino

Marilao

Summary

Dynamic Customer Service Representative with a proven track record at Afni, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-pressure situations, ensuring satisfactory outcomes for both clients and the company, while consistently delivering exceptional service and support.

Overview

year of professional experience

Work History

Customer Service Representative

Afni

08.2022 - 01.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Information Technology

Bulacan State University

Malolos, Province Of Bulacan, Philippines

04-2022

High School Diploma -

Bestlink College of The Philippines

Quezon City, Metro Manila, Philippines

04-2018

Skills

Customer service
Active listening
Critical thinking

Timeline