ARFIL ALINTON
Davao City, Province Of Davao Del Sur
Summary
Proven Technical Support Representative with a history at Concentrix, adept in critical thinking and customer service. Excelled in resolving complex technical issues, enhancing user satisfaction, and contributing to sales growth through informed product recommendations. Demonstrated exceptional problem-solving abilities, leading to a significant increase in first-call resolution rates.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
IBEX Global
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Technical Support Representative
Concentrix
09.2023 - 07.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
High School Diploma -
Cabantian National High School
Davao City, Province Of Davao Del Sur, Philippines04-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Technical support
- Product sales
Timeline
Customer Service Representative
IBEX Global
07.2024 - Current
Technical Support Representative
Concentrix
09.2023 - 07.2024
High School Diploma -
Cabantian National High School
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