Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Areza Louise C. Schlacks

Indang

Summary

Versatile virtual assistant with skills in cold calling, texting, and handling admin tasks. Proven track record of generating leads and managing databases efficiently. Committed to boosting productivity and ensuring smooth operations .

Energetic Customer Service Representative with 4+ years of experience resolving Complex customer inquiries. Passionate about building strong customer Relationships, driving brand loyalty, and increasing customer engagement.

Overview

11
11
years of professional experience

Work History

Acquisition Manager

Mad Capital LLC
07.2023 - 01.2025
  • Achieved successful acquisitions by conducting thorough market research and identifying key targets.
  • Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.
  • Built strong relationships with potential acquisition targets, fostering trust and open communication throughout negotiations.
  • Assessed cultural fit between acquiring company and target organizations, promoting seamless integration postacquisition.

Real Estate VA

Start Virtual
10.2021 - 01.2023
  • Outbound and Inbound Calls to potential Sellers/Buyers.
  • Prospecting for new clients, scheduling appointments.
  • Multitasking Skills
  • Upload, download new listings to cold call
  • Demonstrated respect, friendliness and willingness to help whenever needed.
  • Completed everyday task, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend and holiday shift
  • Hands on experience in Aircall, Call Tools, REISift, REI Automator

Retention Customer Services Representative

Hinduja Global Solutions (HGS)
04.2017 - 11.2019
  • Answered customer telephone calls promptly to avoid on-hold waiting times.
  • Maintained Customer satisfaction with forward-thinking strategies to retain their account.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial account

Amazon Seller Support Representative

Arvato Bertelsmann
03.2016 - 02.2017
  • Delivered services to seller account holders within specific time frames.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers’ request, confirming full understanding before addressing concerns.
  • Directed Sellers that want to open up and Amazon Seller Account.
  • Researched products that are either unavailable to sell as well as why they are having a hard time selling the item.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Customer Service Representation

First Source Solutions
03.2014 - 01.2016
  • Answered customer telephone calls promptly to avoid on-hold waiting times.
  • Clarified customer issues and determined root cause of problems to resolve company credit card complaints.
  • Educated customers about billing, payment processing and support polies and procedures.

Education

College - Information Technology (IT)

AMA Computer College - Cavite
01.2012

Secondary - undefined

Saint Gregory Academy - Indang
Indang, Cavite
01.2008

Skills

  • Customer acquisition
  • Verbal and written communication
  • Adaptability and flexibility
  • Organizational skills
  • Multitasking
  • Problem-solving abilities
  • Self motivation
  • Analytical thinking

References

Available upon request.

Timeline

Acquisition Manager

Mad Capital LLC
07.2023 - 01.2025

Real Estate VA

Start Virtual
10.2021 - 01.2023

Retention Customer Services Representative

Hinduja Global Solutions (HGS)
04.2017 - 11.2019

Amazon Seller Support Representative

Arvato Bertelsmann
03.2016 - 02.2017

Customer Service Representation

First Source Solutions
03.2014 - 01.2016

Secondary - undefined

Saint Gregory Academy - Indang

College - Information Technology (IT)

AMA Computer College - Cavite

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Areza Louise C. Schlacks