ARELJEAN L. SEGOVIA
Customer Support/ Customer Service
San Jose Del Monte
Summary
- To be an achiever with challenging assignments wherever I work to grow in an organization that believes in growing through its people. To work in an environment that enables me to utilize my knowledge and learn new things, and to progress professionally and personally where I can prove my capabilities through hard work and teamwork.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Process Associate
Genpact Services LLC
06.2024 - 02.2025
- responsible for performing routine business operations and ensuring that tasks are completed accurately, efficiently, and in line with company standards. This role involves handling data, processing transactions, supporting customers or internal teams, and maintaining quality across all assigned tasks.
- Process Associates typically review and verify information, update systems, resolve basic issues, and follow standard operating procedures to meet productivity and accuracy targets. They may also communicate with clients or customers through email, chat, or phone, depending on the role.
- help identify process improvements, report errors or inconsistencies, and ensure compliance with company policies and deadlines. Strong attention to detail, time management, and communication skills are essential for success in this role.
- Excellent communication skills, both verbal and written.
Customer Service Representative
AFNI PHILIPPINES, INC.
06.2023 - 01.2024
- responsible for assisting customers with technical issues related to products or services. This role involves diagnosing problems, providing step-by-step solutions, and ensuring a positive customer experience.
- They communicate with customers through phone, email, or chat to troubleshoot issues such as software errors, hardware problems, network concerns, or account-related difficulties. The goal is to resolve issues efficiently while maintaining professionalism and customer satisfaction.
- Customer Technical Support Representatives also document cases, escalate complex issues to higher-level teams, and follow company procedures to ensure accurate and timely resolution. Strong communication skills, technical knowledge, and problem-solving abilities are essential for success in this role.
Customer Experience Agent
Alorica Teleservices, Inc.
11.2021 - 04.2023
- Customer service representative for Financial account I am responsible for assisting customers with banking, credit card, loans, or other financial services. This role involves handling inquiries, resolving issues, and ensuring that all transactions and account information are managed accurately and securely.
- communicate with customers via phone, email, or chat to address concerns such as account balances, billing questions, payment processing, disputes, and fraud-related issues. The role requires strict adherence to data privacy, security policies, and financial regulations.
- Customer Service Representatives in financial accounts must demonstrate strong attention to detail, problem-solving skills, and professionalism, as they deal with sensitive financial information. They also aim to provide excellent service, build customer trust, and meet performance targets such as resolution time and customer satisfaction.
BPO International Account
SPI CRM - BPO
10.2014 - 12.2017
- Open and maintain customer accounts by recording account information.
- Assist customers using chat system or email.
- Provide timely responses to customer issues regarding product usage and warranties.
- Give detailed instructions or provide clarification about product, promos, prices and other details to prospective and existing customers.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.
RAMO Trading Co.
10.2014 - 12.2017
- Starts assembly and production machinery at beginning of shift.
- Inspect, weigh, and package products.
- Operate Machine for making bread.
- Monitor flow of product into processing machinery.
- Cleans equipment.
- Oversee bakery operations and provide assistance for high-volume orders as needed.
- Develop production methods to maximize efficiency in coordination with staff and management.
- Cake n' Bake factory (Kuwait) Cake and pastry Manufacturer
Beauty Consultant
Lux Asia Corporation Shieseido
04.2014 - 09.2014
- Make product recommendations.
- Provide skincare consultations.
- Offer makeovers.
- Answer customer questions.
- Demonstrate makeup techniques.
- Provide samples.
- Assist with any other tasks as needed.
Product Specialist
CYA Industries C0.
01.2012 - 01.2014
- Supporting the development of new products.
- Improving the development of existing products.
- Managing the launch of new products.
- Conducting market research and analyzing industry trends.
- Analyzing and documenting the product development process.
- Leading internal and external audits of the products.
- Building and maintaining customer relationships.
- Resolving customer issues.
- Collaborating with the development team.
- Babyliss
Promo Girl Representative
UNILIVER Philippines Co.
01.2011 - 01.2012
- Demonstrate and provide information on promoted products/services.
- Create a positive image and lead consumers to use it.
- Use lectures, films, charts, and/or slide shows.
- Distribute product samples, brochures, flyers etc.
- Identify interest and understand customer needs and requirements.
Sales Representative
CINCO Corporation Potato Corner
01.2010 - 01.2011
- Smiles & greets customers; Takes orders from customers and attends to their inquiries.
- Does suggestive selling and attends to special requests (when needed).
- Prepares the food of customers following the strictest Food, Service, Quality and Cleanliness standards.
- Prepares food take-away and bulk orders.
- Serves customers in the most efficient manner.
- Ensures the store is prepared for internal and external audit including gov't agencies.
- Ensures the cleanliness of work and preparation area/s at all times.
Education
Elementary School -
Tungkong Mangga Elementary School
San Jose del Monte, Bulacan01-2004
Amadeus And Galileo Certificate - Airline Ticketing And Reservation Systems (Amadeus
International Institute of Computer Science & Administration (ICSA Kuwait)
Kuwait City 04.2001 -
High School - undefined
Paradise Farms National High School
San Jose Del Monte, Bulacan01-2009
BS Info Tech (Undergraduate 1st Year ) - Technical Support, Networking, Troubleshoot
Colegio De San Gabriel Arcanghel
San Jose Del Monte, Bulacan04-2009
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Excellent Customer service
Microsoft office
Team management
Time management
Flexible and adaptable
MS office
Multitasking
Multitasking Abilities
Dependable and responsible
Calm under pressure
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Timeline
Process Associate
Genpact Services LLC
06.2024 - 02.2025
Customer Service Representative
AFNI PHILIPPINES, INC.
06.2023 - 01.2024
Customer Experience Agent
Alorica Teleservices, Inc.
11.2021 - 04.2023
BPO International Account
SPI CRM - BPO
10.2014 - 12.2017
RAMO Trading Co.
10.2014 - 12.2017
Beauty Consultant
Lux Asia Corporation Shieseido
04.2014 - 09.2014
Product Specialist
CYA Industries C0.
01.2012 - 01.2014
Promo Girl Representative
UNILIVER Philippines Co.
01.2011 - 01.2012
Sales Representative
CINCO Corporation Potato Corner
01.2010 - 01.2011
Amadeus And Galileo Certificate - Airline Ticketing And Reservation Systems (Amadeus
International Institute of Computer Science & Administration (ICSA Kuwait)
04.2001 -
High School - undefined
Paradise Farms National High School
Elementary School -
Tungkong Mangga Elementary School
BS Info Tech (Undergraduate 1st Year ) - Technical Support, Networking, Troubleshoot
Colegio De San Gabriel Arcanghel
Personal Information
- Age: 34
- Height: 5'3
- Weight: 58Kg
- Date of Birth: January 18, 1992
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Trainings And Seminars
- EGAMES - EBINGO, 2019-07-18
- EGAMES Comprehensive Training, 2019-07-08
- VIASINC Information Technology Training System - Introductory in Galileo - Airline Reservation, Fares and Ticketing, 2017-04-13
- VIASINC Information Technology Training System - Comprehensive Advanced Amadeus - Airline Reservation, Fares and Ticketing, Hotel Reservation (AMADEUS), TIMATIC (AMADEUS), 2017-04-13
- Personal Care and Customer Services Towards Professionalism: A Commitment (Leadership and Management), 2012-03-11
- Customer Proper Care: Serving Humanity to Greater Heights Through Effective Client Services & Management, 2010-02-22
- Pre-employment Seminar for Sale Representative, 2010-01-29
online learning, Upskilling
- Continuous online learning and professional upskilling , Actively pursuing online courses to enhance technical and customer service skills, Self-development through online learning platforms and skill-building activities.