Ardrynn Bañez

Electric Company in North America, Application Management Support, Project Manager (CCB)

• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Enhanced team productivity by implementing efficient project management strategies.
• Established strong relationships with key stakeholders, fostering collaboration and mutual support.

• Lead day-to-day management of contract operations and performance.
• Own client aspects of service management following contract service level agreements and key performance indicators.
• Maintaining 100% Service Points (no missed SLA).
• Represent offshore team during project meetings, discussions and retrospectives.
• Responsible on daily task prioritization of defects, Risk/Assumption/Issue/Dependency log, project plan updates and forward schedule.
• Assist in organizing project with goal of getting them completed on time and within budget.

Electric & Gas Company in Ireland, Application Development, Test/Project Lead (CCB)

Involves in Smart Meter Implementation Testing and API integration for Advanced Tariffs Development and Test.

• Understand the objectives of the project & proactively contribute ideas and proactively manage risks/issues.
• Establishment and Execution of resource planning, including staff mobilization and roll-on/off processes
• Providing day-to-day direction and support to both build and test team
• Perform initial triage on all CCB UAT and Go-Live defect.
• Manage both Accenture and client management expectations.
• Managed team of 10 to 20 employees to successfully complete project on time and within budget

Large Electric & Gas Company in North America MDM Upgrade, Test Lead (CCB-MDM) An Application development project with goal of upgrading their Legacy system to Oracle MDM V2.2.

• Provide day to day direction to test team.
• Report progress and issues to onshore test manager and offshore managements.
• Coordinate with development team for issues/defects encountered.

Australian Electric Company – Change Management, Integration Lead/ UAT Test Lead (CC&B)

• Application Development project catering Change Request and User Stories. Providing day-to-day direction and support to both build and test team
• Establish timelines for project milestones
• Managing scope, expectations, testing timelines and related push backs from development team.
• Leading QA efforts on creating test plans, estimating test efforts and defect management
• Liaising between business, project manager, development team, test team and technology architecture team in assessing impacts and deployment requirements.
• Coordinating with various business stakeholders to obtain all necessary sign offs and approvals to promote code to production
• Collaborating with outside vendors to create and track progress of enhancements
• Applying testing methodologies, principles and processes to define and implement key metrics to manage and assess testing processes including test execution and defect monitoring.