Arcy Nicole Gonzales Castro
Batangas, Province Of Batangas
Summary
Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Appointment Setter
EMAPTA Offshore Staffing
Makati City, Metro Manila, Philippines (Remote)
04.2024 - 05.2025
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Sales Representative
TELUS International Philippines
Quezon City, Metro Manila, Philippines
2 2021 - 03.2024
- Achieves monthly and yearly targets
- Negotiate terms, contracts and packages of new and existing accounts
- Handles client concerns/issues and collaborates with other departments to fulfill the necessary solution
- Provides professional after-sales support to enhance customer loyalty
- Performs related task may be assigned from time to time by management.
- Maintained customer accounts and relationships.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Sales Representative
AFNI Philippines Inc, Diliman Commercial Center
11.2019 - 02.2021
- Generating Leads
- Contact prospects and customers to sell products and services
- Meeting or exceeding sales goals.
Customer Service Representative
Convergys North Edsa
02.2016 - 04.2019
- Expert in handling billing concerns
- (Processed payments, explained charges on the customer’s bill, etc.) Remained courteous and calm all the time especially during moments of intense customer displeasure.
Education
Bachelor of Science - Food Service Management (Ladderized Program)
Camarines Sur Polytechnic Colleges
03.2015
High School Diploma -
University of Saint Anthony
03.2013
Skills
- Experience in Microsoft Excel, Powerpoint and Word
- Cross-selling strategies
- Goal-oriented mindset
- Customer Engagement
- Excellent Communication skills with focus on Customer Service
- Lead Generation
- Excellent listening skills
- Strong written communication skills
- Self-motivated with high energy and engagement with others
- Ability to cultivate, build and maintain lasting relationships with clients
- Experience developing leads from marketing campaigns and meeting sales quota
- Credit and Debt Card Processing
- Account Management
- Product Knowledge
- Upselling
Timeline
Appointment Setter
EMAPTA Offshore Staffing
04.2024 - 05.2025
Customer Sales Representative
AFNI Philippines Inc, Diliman Commercial Center
11.2019 - 02.2021
Customer Service Representative
Convergys North Edsa
02.2016 - 04.2019
High School Diploma -
University of Saint Anthony
Customer Sales Representative
TELUS International Philippines
2 2021 - 03.2024
Bachelor of Science - Food Service Management (Ladderized Program)
Camarines Sur Polytechnic Colleges