Arcilla Bacbac
Baguio City, Province Of Benguet
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
EBay Customer Service Representative
Concentrix
10.2018 - 12.2024
- Assisted in processing orders, processed returns and exchanges, resolved cases and disputes between buyers and sellers, ensuring smooth transaction flow.
- Boosted team performance by sharing customer feedback with management.
Direct TV Customer Service Representative
Convergys
02.2014 - 10.2018
- Resolved customer inquiries regarding their bills and assisted them with product selection, improving the overall service experience to enhance satisfaction and loyalty.
- Managed customer accounts to ensure accurate updates and data maintenance.
- Enhanced team efficiency by collaborating with colleagues to address complex issues.
Digital River Customer Service Representative
Sitel
09.2010 - 12.2013
- Enhanced customer satisfaction by efficiently resolving inquiries, complaints, responding to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
RCN Technical Support Representative
Sitel
12.2008 - 09.2010
- Diagnosed and resolved technical issues, leading to enhanced system functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
Education
Bachelor of Elementary Education -
University of Baguio
Baguio City, Province Of Benguet, Philippines 03-2008
Skills
- Communication skills
- Problem-solving
- Conflict resolution
- Order processing
- Complaint management
- Relationship building
- Technical assistance
- Attention to detail
Timeline
EBay Customer Service Representative
Concentrix
10.2018 - 12.2024
Direct TV Customer Service Representative
Convergys
02.2014 - 10.2018
Digital River Customer Service Representative
Sitel
09.2010 - 12.2013
RCN Technical Support Representative
Sitel
12.2008 - 09.2010
Bachelor of Elementary Education -
University of Baguio
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