ARCHIE BOY ORJALEZA
San Remigio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Social Media Admin Support/ Email Support
LovingnotWorking
03.2021 - 08.2021
- Provided timely and professional assistance to prospective and current students via live chat, email, and social media platforms (Facebook, Instagram, LinkedIn) regarding course enrollment, payment issues, and account access.
- Monitored and managed company inboxes and social media comments/messages, addressing questions and concerns while reinforcing brand credibility and trust.
- Maintained accurate records of interactions using Zendesk, and Freshdesk, ensuring smooth handovers and complete case resolution.
- Provided detailed information on various trading programs (e.g., Forex, Crypto, Stock Market), helping students choose the right track based on experience and goals.
Sales Agent/Customer Service Representative
Telstra
02.2016 - 01.2017
- Provided frontline support for customers via inbound calls, handling service inquiries, account troubleshooting, and plan recommendations for mobile, internet, and TV services.
- Delivered excellent customer care by resolving billing disputes, service interruptions, and device issues.
- Utilized tools such as Salesforce, Zendesk, and proprietary billing systems to manage accounts, log interactions, and track sales opportunities in real-time.
- Promote new products and limited-time offers through needs-based selling, increasing customer retention and contract renewals.
- Maintained in-depth knowledge of current pricing, promotions, technical specs, and competitor offerings to confidently position solutions.
Customer Service Representative
SYKES Asia
10.2015 - 01.2016
- Provided support to customers regarding mobile, broadband, and cable TV services, handling 80–100 calls daily in a high-volume call center environment.
- Assisted with service activations, plan upgrades, billing inquiries, and troubleshooting of technical issues related to devices and network connectivity.
- Guided customers through SIM activation, roaming setup, data usage monitoring, and mobile app navigation to ensure a seamless experience.
- Resolved service disruptions, billing disputes, and usage discrepancies while adhering to telco regulations and internal policies.
- Processed payments, refunds, and plan modifications through CRM and billing platforms with a focus on accuracy and data integrity.
- Escalated technical and account-related issues to specialized departments, ensuring proper follow-up and closure.
Customer Service Representative
Teleperformance
08.2014 - 09.2015
- Assisted customers with day-to-day banking inquiries including account balances, fund transfers, loan applications, and transaction disputes via inbound calls.
- Resolved customer issues such as unauthorized transactions, delayed deposits, and fee disputes in accordance with bank policies and regulatory standards.
- Ensured identity verification protocols and compliance with data protection and anti-fraud guidelines during each interaction.
- Processed service requests including card replacements, PIN resets, and account updates efficiently using the bank’s CRM and core banking systems.
- Educated customers on digital banking tools to promote self-service and enhance user experience.
- Escalated high-risk cases such as suspected fraud, account lockouts, and complaints to appropriate departments while ensuring timely resolution.
Lead Generation Specialist
Global Business Information Administrator
07.2012 - 06.2014
- Generated qualified leads through cold calling, email marketing, and online research, targeting small businesses, offices, schools, and resellers in need of ink and toner supplies.
- Identified key decision-makers (e.g., procurement officers, IT admins) and assessed their printing needs to match them with suitable ink and toner products.
- Promote bulk purchase discounts, printer bundle deals, and subscription services to generate interest and encourage repeat orders.
- Maintained a strong understanding of printer models (HP, Epson, Canon, Brother, etc.) to recommend compatible ink products and prevent mismatches.
Education
College Level - Information Technology
University of Cebu
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Time management
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Social Media Admin Support/ Email Support
LovingnotWorking
03.2021 - 08.2021
Sales Agent/Customer Service Representative
Telstra
02.2016 - 01.2017
Customer Service Representative
SYKES Asia
10.2015 - 01.2016
Customer Service Representative
Teleperformance
08.2014 - 09.2015
Lead Generation Specialist
Global Business Information Administrator
07.2012 - 06.2014
College Level - Information Technology
University of Cebu
Similar Profiles
Vonjie G. GiluaniVonjie G. Giluani
On the Job Training at Provincial Veterinary AntiqueOn the Job Training at Provincial Veterinary Antique
Erica Kisha CogalErica Kisha Cogal
Intern at DepEd SchoolIntern at DepEd School
JOHN MAR FORTINJOHN MAR FORTIN
Customer Service Assistant at Spinney`s DubaiCustomer Service Assistant at Spinney`s Dubai
LORAINE MAE ILUSTRELORAINE MAE ILUSTRE
•Phone and Email Support •Social Media Moderator at Catch Creation•Phone and Email Support •Social Media Moderator at Catch Creation
Abhishek MondalAbhishek Mondal
Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.Assist in developing strategies to establish a lasting digital connection with consumers Brand and promote the company's presence across various social media platforms Launch optimized online advertisements using Google Ads and social media marketing to enhance company and brand awareness Actively participate in SEO efforts, including keyword optimization, image and webpage optimization, and back-linking etc Prepare newsletters and promotional emails for email and WhatsApp marketing campaigns Provide creative ideas for content marketing and update website design Perform basic graphic design tasks using Canva to improve user experience Conduct market and competitor research, along with Google Analytics analysis Engage in various traditional marketing activities at Meenakshi Polymers (P) Ltd.