Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Archie Tribunalo

Cebu

Summary

Efficient professional with a desire to take on new challenges. Expert in English communication, a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer and Technical Service Representative

Accenture Inc
Mandaluyong
10.2023 - 06.2025
  • Maintained detailed records of all customer interactions in the help desk database, and made sure to resolve their problems.
  • Perform technical and customer service support in the largest telecommunications company in the United States.
  • Walk customers through troubleshooting their electronic devices over the phone, such as cellphones, Wi-Fi modems, laptops, computers, and tablets.

Supervisor and Mechanic Assistant

R&E Car and Trucks Automotive Repair Shop
Mandaue Cebu
02.2021 - 09.2023
  • Take part in general warehouse tasks to organize working equipment and tools.
  • Perform quality control inspections and gather client and customer feedback to improve our service.
  • Expert in metal fabrication and cutting using arc welding, gas, and acetylene welding.
  • Monitor and do daily maintenance checks of truck engines, motorcycles, cars, and machinery.
  • Developed strategies with the shop owner and co-workers to improve team performance and productivity.

Customer Service Representative

SYKES ASIA
Cebu
07.2019 - 01.2021
  • Customer service support and collections specialist in one of the US's largest banking industries.
  • Technical support in the world's largest search engine company.
  • Engaged in conversation with customers in English fluency to understand their needs, resolve issues, and answer product questions.

Education

Bachelor of Science - Bachelor of Science in Marine Engineering

University of The Visayas
Cebu Philippines
05-2017

Skills

  • Fluent in the English language
  • Technical troubleshooting and superb customer service
  • Ability to adapt in different cultures and environments
  • Hardworking and time flexibility

Languages

Filipino
First Language
English
Advanced (C1)
C1

Certification

  • BASIC SAFETY TRAINING - Elementary First Aid, CPR, STCW Fire Prevention and Fire-fighting, Personal Safety, and Social Responsibilities
  • Advanced English training - speech communication skills
  • NROTC - Naval Reserve Officer Training Corps
  • Drivers licensed - 1 and 2

Timeline

Customer and Technical Service Representative

Accenture Inc
10.2023 - 06.2025

Supervisor and Mechanic Assistant

R&E Car and Trucks Automotive Repair Shop
02.2021 - 09.2023

Customer Service Representative

SYKES ASIA
07.2019 - 01.2021

Bachelor of Science - Bachelor of Science in Marine Engineering

University of The Visayas

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Archie Tribunalo