Anything that relates on enhancing my knowledge and skills in electronics engineering excites me I am more particular or expert in design and development as well as hardware troubleshooting since it was the highlight of my school days I may be lacking at some things but my eagerness to learn and improve guarantees my outmost performance in whatever task I am assigned to
Ara Mae Ragas, ECT
License Electronics Technician
Kidapawan, Province of Cotabato
Summary
Adept Junior Engineer with a proven track of record at Power Mac Center, showcasing expertise in both hardware and software troubleshooting particularly on iOS and macOS devices. Equipped with knowledge and skills in electronics engineering particularly on project design and development, troubleshooting and circuitry. Demonstrates excellence in both written and communication skills with fair experience in customer service and technical support. Versatile, highly organized and responsible, could work under pressure and possesses strong work ethic.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Junior Engineer
Power Mac Center
11.2022 - 05.2024
- Performs diagnosis and hardware repairs and implements Apple Warranty Guidelines and Procedures, including Apple Care Protection Plan (ACPP), in compliance to Apple Guidelines.
- Conducts thorough quality checking and testing on all repaired units prior to release to Clients
- Assists on complex technical issues and repairs through escalation channels and subsequently applies approved technical measures.
- Provides accurate, complete, and up-to-date written technical reports and encodes all mandatory job order details in the system such as GSX, and FileMaker.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Presented progress reports to stakeholders regularly, maintaining transparency regarding project status and any potential hurdles encountered.
Intern
Notre Dame Of Kidapawan College
04.2021 - 05.2021
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Redesigned and redeveloped an Automatic Flood Control System specifically PCB design and project lay out using Target3001 system.
- Proposed and presented the utilization of LoRa technology instead of GSM module and improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Designed bills of materials (BOM).
Education
Bachelor of Science - Electronics Engineering
Notre Dame of Kidapawan College
Kidapawan City, North Cotabato 04.2001 -
Skills
Expert PCB layout and design
Expert in hardware and software troubleshooting (iOS, macOS, windows)
Experienced in hardware servicing and networking
Knowledgeable in programming language C and arduino IDE
Knowledgeable in creating BOM
Knowledgeable in MS Office
Proficient in communication (verbal and written)
Accomplishments
- During college, one of my core accomplishment was to collaborate and supervised my team of 11 members into competing with other affiliate school for the annual JIECEP SOX convention. Part of the 2 day convention was to create a promotional video for which we were hailed 1st placer, arduino based project for which we were hailed second placer and some other activities which resulted into hailing my team as 1st runner up or part of the top 3 best performing schools for the first time after years of joining the said annual summit.
- One of my core accomplishment during my first job, was to collaborate with my team by resolving apple products' issues through innovative troubleshooting and brain storming. Working with apple's guidelines broaden my knowledge and skills both in software and hardware troubleshooting.
Affiliations
- Institute of Electronics Engineers of the Philippines
Additional Information
- Electronics Technician Licensure Examination (10/2022), Board Passer
- Ricerca 2022 (05/2022), Researcher
- Panaghidula 2021 Debate Competition, Best Speaker
- JIECEP - Kidapawan Chapter President A.Y. 2021-2022, Secretary A.Y. 2020 - 2021
- JIECEP - Soccskargen Chapter, Board Member A.Y. 2021-2022
- Department of Engineering and Information Technology, Secretary A.Y. 2018 - 2020
- Peer Facilitators Club, Member A.Y. 2018 - 2022
- Dameans Debate Society Club, Member A.Y. 2020 - 2022
Certification
Registered Electronics Technician - [2022 onwards]
Interests
Timeline
Junior Engineer
Power Mac Center
11.2022 - 05.2024
Apple Certified iOS Technician [Junior Engineer], [Power Mac Center] - [11/2022 to 05/2024]
11-2022
Apple Certified MacOS Technician [Junior Engineer], [Power Mac Center] - [11/2022 to 05/2024]
11-2022
Registered Electronics Technician - [2022 onwards]
10-2022
Intern
Notre Dame Of Kidapawan College
04.2021 - 05.2021
Bachelor of Science - Electronics Engineering
Notre Dame of Kidapawan College
04.2001 -
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