ARAH JANE M. BATACAN
Senior Research Analyst
Taguig City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
Work History
Senior Research Analyst II - Team Leader
IPSOS Inc.
Metro Manila (Remote)
03.2022 - 11.2024
- Lead project and market analysis to optimize expert quality
- Coordinates with client and experts for a successful project outcome
- Has experience using lead generation tools such as LinkedIn Sales Navigator, PDL, Rocket Reach and ZoomInfo
- Conducted project and market analysis to identify client needs
- Directly coordinates with manager for team planning, market strategies and client coordination
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of deliverables under tight deadlines.
- Collaborated with cross-functional teams for holistic approach to research initiatives.
- Enhanced team productivity with effective project management and prioritization of tasks.
- Established strong relationships with industry experts, enhancing knowledge sharing and collaboration within the organization.
- Mentored junior analysts, fostering professional growth and skill development within the team.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Created and maintained database to store research data.
Operations Officer
NZ Immigration Help Service Ltd.
Taguig City, Metro Manila
01.2020 - 01.2022
- Creating content for social media platforms
- Handles the daily operations and the marketing of the company
- Coordinates with the Managing Director for updates and client related concerns such as consultation and sign-ups for visa application going to New Zealand
- Optimized business processes to foster operational efficiency.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Junior Assistant Manager 1
BDO Unibank Inc.
01.2016 - 01.2020
- Responsible for assisting the Account Officer in attending to their daily routine needs and requirements of corporate and commercial accounts in a responsive and timely manner in compliance with the bank's policies, procedures and core values
- Coordinate with loan processors to review borrower files, perform various support and administrative tasks, and prepare and distribute marketing materials
- Facilitated open communication channels between staff members promoting healthy dialogue on process improvements.
Store Supervisor
Generika Drugstore - Marulas Branch
09.2015 - 12.2015
- Develop and Implement marketing activities for the store that will cater the needs of the customers
- Manage day by day operations of the store and its staff
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Conducted inventory analysis to determine optimal stock levels.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Customer Service Professional
Shell Business Service Center - PH Cards
10.2014 - 03.2015
- Assists Shell Gasoline stations' clients for their fleet card queries
- Process fleet card requests of clients
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained high-quality service standards by adhering to company policies and procedures.
Education
Bachelor of Science - Business Administration, Marketing Management
ST. SCHOLASTICA'S COLLEGE
Metro ManilaSkills
- Operations Management
- Social Media Marketing
- Market Research
- Strategic Planning
- Customer Service
- Project management
- Quantitative research
- Qualitative research
- High attention to detail
- Excellent communication
- Team leadership
- Content marketing
Certification
Social Media Management 101, COURSEBELT, 08/01/21
Timeline
Senior Research Analyst II - Team Leader
IPSOS Inc.
03.2022 - 11.2024
Operations Officer
NZ Immigration Help Service Ltd.
01.2020 - 01.2022
Junior Assistant Manager 1
BDO Unibank Inc.
01.2016 - 01.2020
Store Supervisor
Generika Drugstore - Marulas Branch
09.2015 - 12.2015
Customer Service Professional
Shell Business Service Center - PH Cards
10.2014 - 03.2015
Bachelor of Science - Business Administration, Marketing Management
ST. SCHOLASTICA'S COLLEGE