Dave Arado
Information Technology
Carcar, Province Of Cebu,CEB
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Dexcom
07.2023 - Current
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative - Comcast
Concentrix
01.2023 - 03.2023
- Helping customers in creating account with Comcast.
- Assisting customers in enrolling their eligible account to government discount program.
Technical Expert - Sprint
Concentrix
01.2021 - 12.2023
- Handles customer's issue about their mobile technical issue.
- Assisting phone upgrades/downgrades, service upgrades/downgrades, and merging accounts from Sprint to T-Mobile.
- Keeping customers in leaving the company.
- Handles in explaining bills, disputes, and promotions.
- Helping customers in placing and tracking there orders.
- Explaining about phone insurance coverage.
Health Proctor - Voyager
Concentrix
01.2021 - 03.2021
- Demonstrated commitment to continuous improvement in proctoring practices to patients in doing the swab test.
Technical Support Representative - Spectrum
Concentrix
02.2020 - 01.2021
- Providing troubleshooting steps to customers in fixing their internet connections.
- Sending out field technicians to customer's home to physically fixing their internet connections.
- Submitting order escalation to locations that having outage.
- Assisting customers in upgrading their internet service.
Customer Service Representative - Redbox
Concentrix
07.2016 - 02.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Helping customers with their bills or disputes.
- Assisting customers with their streaming subscription.
- Assisting customers with their unplayable disc (DVD, Blu-ray, Game disc)
Education
Bachelor of Science - Information Technology
Misamis University
Oroquieta, Province Of Misamis Occidental, Philippines 04.2001 -
Skills
User credential management
Systems Analysis
Technical Troubleshooting
Customer service expert
Account Management
Timeline
Technical Support Representative
Dexcom
07.2023 - Current
Customer Service Representative - Comcast
Concentrix
01.2023 - 03.2023
Technical Expert - Sprint
Concentrix
01.2021 - 12.2023
Health Proctor - Voyager
Concentrix
01.2021 - 03.2021
Technical Support Representative - Spectrum
Concentrix
02.2020 - 01.2021
Customer Service Representative - Redbox
Concentrix
07.2016 - 02.2020
Bachelor of Science - Information Technology
Misamis University
04.2001 -