Ara Del Legaspi
Olongapo City, Province Of Zambales
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency. Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
NATCORP CAREER GROWTH AND MANPOWER SERVICES INC.
07.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate / Loan Processor
HC CONSUMER FINANCE CORPORATION Olongapo (Central
03.2022 - 06.2022
- Processed loans efficiently, ensuring quick turnaround times for clients.
- Promoted products on social media to enhance visibility and engagement.
- Assisted customers with inquiries, providing tailored solutions and support.
- Conducted outreach to potential clients, generating new business opportunities.
- Achieved sales targets through proactive promotion and exceptional customer service.
Promodiser
Lincophil Aluminum Corporation
06.2017 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sales Associate
Fabulous Jeans and Shirt General Merchandise
11.2015 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Vocational - SMART TECHNOPRENEURSHIP 101
Tesda Online Program
Online09-2020
Vocational - SMART ANDROID MOBILE APPS DEVELOPMENT FOR BEGINNER
Tesda Online Program
Online09-2020
Vocational - INTRODUCTION OF FRONT OFFICE SERVICES
Tesda Online Program
Online09-2020
High School Diploma -
Sta. Rita High School
Olongapo City, Province Of Zambales, Philippines03-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Team development
- Building rapport
- Live chat support
- Product sales
- Product and service solutions
- Sales expertise
Timeline
CUSTOMER SERVICE REPRESENTATIVE
NATCORP CAREER GROWTH AND MANPOWER SERVICES INC.
07.2022 - 04.2023
Sales Associate / Loan Processor
HC CONSUMER FINANCE CORPORATION Olongapo (Central
03.2022 - 06.2022
Promodiser
Lincophil Aluminum Corporation
06.2017 - 12.2017
Sales Associate
Fabulous Jeans and Shirt General Merchandise
11.2015 - 11.2016
Vocational - SMART TECHNOPRENEURSHIP 101
Tesda Online Program
Vocational - SMART ANDROID MOBILE APPS DEVELOPMENT FOR BEGINNER
Tesda Online Program
Vocational - INTRODUCTION OF FRONT OFFICE SERVICES
Tesda Online Program
High School Diploma -
Sta. Rita High School
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