Araceli Abella
Dasmarinas, Province Of Cavite,CAV
Summary
Dynamic Operations Manager with a proven track record at JUUGO WING TRAVEL AND SERVICES CO., specializing in customizing Japan tours and packages. Excelled in fostering partnerships and negotiating with vendors, enhancing operational efficiency and client satisfaction. Skilled in team leadership and problem-solving, consistently delivering tailored travel solutions that resulted in repeat business.
Overview
9
9
years of professional experience
Work History
Travel Agency Operations Manager
JUUGO WING TRAVEL AND SERVICES CO.
12.2015 - Current
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Collaborated with other department managers to identify areas of improvement in company operations, resulting in increased efficiency.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
Education
Bachelor of Science - Accounting
COR JESU COLLEGE
Digos, Province Of Davao Del Sur, Philippines10-1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Client relationships
- Invoice processing
- Operations oversight
- Operations monitoring
- Customizing Japan Tours & Packages
- Hotel Reservation
- Flight Booking Reservation
Timeline
Travel Agency Operations Manager
JUUGO WING TRAVEL AND SERVICES CO.
12.2015 - Current
Bachelor of Science - Accounting
COR JESU COLLEGE
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