Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Ar-jay    Guardacasa

Ar-jay Guardacasa

Customer Service Representative
Pasay, Metro Manila,00

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Kpg Call Center Services
02.2024 - 10.2025
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Cynet Virtual Advantage
06.2022 - 12.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Service Representative

Afni
09.2021 - 05.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Telus International
10.2020 - 09.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Alorica
10.2018 - 09.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Laborer

CDO Foodsphere
11.2017 - 05.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Education

Bachelor of Science - Information Technology

Veritas College of Irosin
Irosin, Province Of Sorsogon, Philippines
04.2001 -

Skills

Product sales

Customer service

Product sales

Sales development

Timeline

Sales Associate

Kpg Call Center Services
02.2024 - 10.2025

Sales Associate

Cynet Virtual Advantage
06.2022 - 12.2023

Customer Service Representative

Afni
09.2021 - 05.2022

Customer Service Representative

Telus International
10.2020 - 09.2021

Customer Service Representative

Alorica
10.2018 - 09.2020

Laborer

CDO Foodsphere
11.2017 - 05.2018

Bachelor of Science - Information Technology

Veritas College of Irosin
04.2001 -
Ar-jay GuardacasaCustomer Service Representative