APRILYN LIBUTAN
Customer Service Associate
Sta Maria
Summary
Customer Service with five years of experience maintaining excellence in service delivery and exceeding financial institution standards. Accurately maintains and monitors levels of coin and currency in bank vault and verifies sums received. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
VAULT CUSTODIAN
VILLARICA PAWNSHOP
2 2019 - 4 2024
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Supported, trained and encourage co employees to actively cross-sell financial institution service and product offerings.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
CASHIER
ACE HARDWARE PHILS
04.2018 - 08.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
CASHIER
WENDY’S RESTAURANT
11.2016 - 10.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science in Hospitality Management -
Polytechnic University of The Philippines
Santa Maria, Bulacan 06.2012 - 04.2016
Skills
Ability to Multitask
Fast Learner
Ability to work in a Team
Effective Time Management
Critical Thinking and Problem Solving
Microsoft OfficeSkills
Easily adapt new environment
Organize daily and monthly reports
Customer Service
Cash Handling
Experience with Nextbank and POS Systems
Personal Information
Date of Birth: 04/26/95
Place of Birth: Quezon city, Metro Manila
Gender: Female
Nationality: Filipino
Religion: Roman Catholic
References
- JACQUELINE GOMEZ, BRANCH MANAGER, VILLARICA PAWNSHOP, 09162628504
- MARITES BERNARDO, BRANCH MANAGER, VILLARICA PAWNSHOP, 09924196550
- ROMELYN DE GUZMAN, VAULT CUSTODIAN, VILLARICA PAWNSHOP, 09663376690
Timeline
CASHIER
ACE HARDWARE PHILS
04.2018 - 08.2018
CASHIER
WENDY’S RESTAURANT
11.2016 - 10.2017
Bachelor of Science in Hospitality Management -
Polytechnic University of The Philippines
06.2012 - 04.2016
VAULT CUSTODIAN
VILLARICA PAWNSHOP
2 2019 - 4 2024
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