Aprilyn Hemplo
Quezon City
Summary
Hardworking and passionate job seeker with strong organizational skills, can do multi tasking and can easily adapt to the new environment and ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Concierge/Receptionist
Century Properties Management Inc.
Makati
01.2019 - 03.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival by providing warm welcome.
Receptionist
Interlink Manpower Services
Quezon City
03.2016 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Receptionist
Hotel Pro
Makati
01.2019 - 12.2019
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Housekeeping Room Attendant
Hotel Alejandro Corp.
Tacloban
05.2014 - 11.2014
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
BSHRM - Hotel And Restaurant Mgt.
St.Marys College Pf Catbalogan
Catbalogan Samar 06.2010 - 03.2014
High School Graduate -
Samar National School
Catbalogan Samar 06.2006 - 03.2010
Elementary -
Catb.1 Central Elem. School
Catbalogan Samar 06.2000 - 03.2006
Skills
MS Office
Teamwork and Collaboration
Decision-Making
Good Telephone Etiquette
Cultural Awareness
Multitasking Abilities
Written Communication
Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge/Receptionist
Century Properties Management Inc.
01.2019 - 03.2021
Receptionist
Hotel Pro
01.2019 - 12.2019
Receptionist
Interlink Manpower Services
03.2016 - 12.2018
Housekeeping Room Attendant
Hotel Alejandro Corp.
05.2014 - 11.2014
BSHRM - Hotel And Restaurant Mgt.
St.Marys College Pf Catbalogan
06.2010 - 03.2014
High School Graduate -
Samar National School
06.2006 - 03.2010
Elementary -
Catb.1 Central Elem. School
06.2000 - 03.2006