Aprilyn A. Hallado
Training Manager
Lipa City, Province Of Batangas,BTG
Summary
To lead and continuously develop a high-performing team that ensures quality learning environments, promotes engagement, and supports organizational training goals through excellence in observation, feedback, and compliance.
Overview
27
27
years of professional experience
2006
2006
years of post-secondary education
2
2
Languages
Work History
Training Manager
ResultsCX
12.2022 - 02.2025
- Lead a team of 40+ proctors supporting onboarding and product training classes across multiple programs.
- Monitored and analyzed proctor observation metrics (PSAT, TSAT, PO, Retention), maintaining an average team score of 97%+.
- Implemented daily DEJ (Daily Engagement Journal) and PN (Proctor Notes) reviews to identify gaps and apply real-time corrective actions.
- Initiated re-training and knowledge assessments to reinforce engagement protocols and class management strategies.
Training Supervisor
Results Manila Inc.
11.2018 - 12.2022
- Handle a team with 6-10 trainers for various accounts/ line of business.
- Ensures that all training needs are consistently met at all assigned sites.
- Supports the development and certification of Training Professionals and AT's.
- Evaluates learning effectiveness using Results standard processes and methods which include regular observations of Training Professionals and reviewing AT/Trainer performance data.
- Responsible for the successful execution of Results' Global standard programs.
- Works collaboratively with Global Training Team to meet and exceed training standards, communicate learning needs and improve training products and processes.
- Participates in client meetings and calibration sessions.
- Regularly visits assigned sites for live training observations, inspection, and validation of performance and successful execution of training processes.
Trainer
Results Manila Inc.
05.2015 - 11.2018
- Deliver Training Programs- Facilitate new hire onboarding and continuous learning sessions (e.g., product, soft skills, systems, -compliance).
- Assess Training Effectiveness- Evaluate learner progress through assessments, role-plays, quizzes, and performance monitoring.
- Coordinate with Stakeholders- Liaise with operations, quality assurance, and leadership to ensure alignment of training with business goals.
- Monitor Class Engagement- Use engagement strategies and tools to create a collaborative, inclusive, and dynamic learning environment.
- Help Conduct Post-Training Evaluations- provide feedback and training data to identify improvement areas.
Public Relation Officer
Mary Mediatrix Hospital
06.2012 - 05.2015
- Develop and Implement PR Strategies- Create communication plans to enhance the organization’s public image and brand reputation.
- Internal Communications- Support internal engagement through employee newsletters, announcements, and corporate messaging.
- Event Planning and Support- Organize press conferences, promotional -events, and public appearances to boost brand visibility.
- Digital and Social Media Management-Oversee the organization's online presence, draft social media posts, and engage with audiences to strengthen community relations.
- Stakeholder Engagement- Coordinate with government agencies, community leaders, and industry partners for collaboration and goodwill.
Peer Trainer
Aegis PeopleSupport
04.2006 - 03.2012
- I work as a trainer for a travel account that caters to customers from continental US.
- Facilitate classroom training such as update classes and new product roll out.
- Proctoring for assessment.
- Handles Client Specific Training classes for new hires.
- Provide support for practical assessment/ phone simulation.
- Provide coaching and feedback for trainees.
- Attend calibration sessions for QA and Task Call for global product update.
- Perform Admin. works such as trackers of trainee’s performance.
- Administer assessments to trainees.
- Enhance/customize existing training materials to address the needs of the class.
- Take part in administering e-learning materials for the account.
Customer Service
IBM Daksh
04.2006 - 09.2006
- I worked as a customer service agent for Sprint/Nextel which is one of the top leading telecommunication companies in the U.S.
- I do troubleshooting of each and every phone available in Sprint.
- Handled customer complains and provided solutions to their issues.
Store Marketing Assistant
Jollibee Foods Corporation
05.1998 - 02.2003
- I am in-charge of all on-going promos may it be in-store or systemwide promos.
- Inventory of novelties during month-end and mid-month cut- off.
- Store themed decorations is also part of my job.
- People management.
- Community service and outreach programs implementation.
- All marketing aspects such as advertising and all are still part of the job.
- Experience in marketing strategies by implementing marketing studies among store competitors.
- Skilled in use of internet, software applications including PowerPoint, Word.
- Excellent oral and written communication skills.
Education
Bachelor of Public Administration - Public Administration
Southern Luzon Polytechnic College
Skills
Learning and Development
Desired Position
Training Manager
Additional Qualifications
Bachelor of Arts in Public Administration, 06/01/06
Timeline
Training Manager
ResultsCX
12.2022 - 02.2025
Training Supervisor
Results Manila Inc.
11.2018 - 12.2022
Trainer
Results Manila Inc.
05.2015 - 11.2018
Public Relation Officer
Mary Mediatrix Hospital
06.2012 - 05.2015
Peer Trainer
Aegis PeopleSupport
04.2006 - 03.2012
Customer Service
IBM Daksh
04.2006 - 09.2006
Store Marketing Assistant
Jollibee Foods Corporation
05.1998 - 02.2003
Bachelor of Public Administration - Public Administration
Southern Luzon Polytechnic College
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