April Sunshine Dela Victoria
Davao City
Summary
Technology-inclined professional that possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
Sales Representative
IBEX Global
02.2024 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Described product highlights and benefits to help guide purchasing decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Technical Support Representative
VXI Global Holdings
07.2022 - 02.2024
- Translated complex technical issues into digestible language for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time-zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and request
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Identified potential sales and cross-selling opportunities
- Documented support interactions for future reference
- Offered advice and assistance to customers, paying attention to special needs or wants
- Delivered exceptional customer service to every customer by leveraging extensive knowledge or products and services and creating welcoming, positive experiences.
Education
Bachelor of Science major in Marketing Management -
Lyceum of the Philippines - Davao
12.2022
Skills
- Customer Service Expert
- Technical Troubleshooting
- Cross-Functional Teamwork
- Analytical Mindset
- Compliance Understanding
- Highly Professional
- Friendly and Patient
- Active Listening
- Problem-Solving
- Troubleshooting Network Issues
- Opportunity Identification
- Attention to Detail
Timeline
Sales Representative
IBEX Global
02.2024 - Current
Technical Support Representative
VXI Global Holdings
07.2022 - 02.2024
Bachelor of Science major in Marketing Management -
Lyceum of the Philippines - Davao
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