April Shayne Sta. Cruz
Tanza, Province Of Cavite,CAV
Summary
Dynamic and results-oriented Sales Specialist with a decade of experience in driving customer engagement and sales growth across various industries, seeking to transition into an Appointment Setter role. Proven track record of achieving sales targets through excellent communication, relationship-building, and customer service skills. Skilled at managing high volumes of customer interactions, identifying client needs, and setting up strategic appointments to maximize team success and customer satisfaction. Strong expertise in CRM systems, lead generation, and scheduling, paired with a keen ability to convert inquiries into valuable opportunities. Dedicated to delivering outstanding customer experiences and optimizing workflow for sales teams.
Overview
15
15
years of professional experience
Work History
Sales Analyst
Citibank
05.2017 - 08.2024
- Create persuasive arguments to sell products and services to customers
- Making outbound calls to potential customers, following up on leads, or contacting existing clients to discuss financial products and services.
- Scheduling meetings between customers and appropriate banking staff, like loan officers or customer service representatives.
- Regularly reach out to potential customers and providing them the best card they can get with additional promotion.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Responsible for generating and scheduling appointments with prospective and existing clients, often as part of a broader sales or customer service team.
Senior Sales Associate
Tata Consultancy Services
04.2014 - 05.2017
- Company Overview: Australian Campaign: AGL Energy - We operate the country's largest electricity generation portfolio, are its largest private investor in renewable energy and provide almost million electricity, gas and telecommunications services to residential, small and large business and wholesale customers
- Australian Campaign: Marsh Insurance - Marsh is the world's leading insurance broker and risk advisor
- Marsh has designed risk and insurance solutions for corporate and small commercial businesses that are comprehensive, cost- effective and easy to arrange
- US Campaign: Hibu Web design - Hibu makes it easy to grow your business online with a custom website, social marketing and more- all built and managed for you while you run your business
- Australian Campaign: AGL Energy - We operate the country's largest electricity generation portfolio, are its largest private investor in renewable energy and provide almost million electricity, gas and telecommunications services to residential, small and large business and wholesale customers
- typically handles customer outreach and appointment scheduling for a variety of services, such as energy consultations, service installations, or upgrades.
- Making outbound calls to potential or existing customers to introduce energy products or services, such as solar installations, energy plans, or energy efficiency consultations.
- Australian Campaign: Marsh Insurance - Marsh is the world's leading insurance broker and risk advisor
- Marsh has designed risk and insurance solutions for corporate and small commercial businesses that are comprehensive, cost- effective and easy to arrange.
- Arranging meetings between clients and insurance advisors, brokers, or consultants for detailed discussions about insurance options, renewals, or policy updates.
- US Campaign: Hibu Web design - Hibu makes it easy to grow your business online with a custom website, social marketing and more- all built and managed for you while you run your business
Customer Care Executive
Shore Solutions Inc.
05.2012 - 04.2014
- Give them a big picture as well as some of the nitty- gritty facts on energy consumption so they can make better choices.
- Responsible for reaching out to potential and existing customers to schedule appointments with energy consultants. This role is key in helping customers discover better utility rates or plans, ultimately saving them money on energy bills.
- Find out how much you can save, what's behind energy price increases as well as the key home and lifestyle factors affecting your bills.
- Engaging customers to briefly assess their current energy use, needs, or interests, ensuring they are matched with the right consultants.
Outbound Sales Representative
Teleservices Direct Global Phils
01.2010 - 09.2011
- Credit Card protection insurance is a form of protection offered by many card issuers to help cardholders in times of financial difficulty
- working on a card protection program focuses on helping customers prevent and manage fraud risks associated with their credit or debit cards. This role involves proactively reaching out to customers, explaining fraud prevention services, and scheduling appointments with fraud prevention specialists or customer service representatives for more in-depth guidance on card safety.
- Making outbound calls to customers to inform them about the importance of fraud protection, card security measures, and available support services.
Education
BS Psychology - Psychology
Centro Escolar University
Mendiola, Manila06.2006
Secondary -
Philippine Christian University
Malate, Manila01.2003
Skills
- Active Listening
- Time Management
- Communication
- Sales experience
- Sales Metrics
- Data Analysis
- Sales
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
References
Cid Sta. Cruz, 09171750512, Zcyd05@yahoo.com
Personal Information
- Place of Birth: San Juan, Batangas
- Date of Birth: 03/13/87
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Sales Analyst
Citibank
05.2017 - 08.2024
Senior Sales Associate
Tata Consultancy Services
04.2014 - 05.2017
Customer Care Executive
Shore Solutions Inc.
05.2012 - 04.2014
Outbound Sales Representative
Teleservices Direct Global Phils
01.2010 - 09.2011
Secondary -
Philippine Christian University
BS Psychology - Psychology
Centro Escolar University
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