April Shane Villas
Quezon City, Metro Manila,00
Summary
Accomplished Customer Service Representative at Alorica, adept in active listening and critical thinking. Enhanced customer loyalty by resolving complaints with empathy. Expert in de-escalation techniques and relationship building, consistently delivering satisfaction and fostering positive client interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica
08.2024 - 09.2025
- Assisted customers with inquiries, providing solutions and ensuring satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to resolve customer issues efficiently.
- Learned company policies and procedures to deliver consistent support.
Education
No Degree - Bachelor of Secondary Education Major in English
Rizal Technological University
Boni Avenue, Mandaluyong City06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Customer satisfaction measurement
- De-escalation techniques
- Relationship building
Timeline
Customer Service Representative
Alorica
08.2024 - 09.2025
No Degree - Bachelor of Secondary Education Major in English
Rizal Technological University