APRIL ROSE N. OROLFO
Unibanker
Taguig City
Summary
Collaborative individual with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Unibanker
Bank Of The Philippine Islands
4 2014 - Current
- Achieved multiple sales goals to achieve branch targets.
- Increased monthly Credit Cards and various loan products sales by 20%.
- Managed over 60 customer leads per day.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technical Support Specialist
Teleperformance
07.2013 - 04.2014
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Identified opportunities for process optimization within the technical support department, leading to increased effectiveness and efficiency.
- Documented all client interactions thoroughly in incident management system, allowing for efficient tracking of recurring issues and trends.
Sales Professional, Subject Matter Expert, Trainer
Synnex-Concentrix Corp
06.2012 - 07.2013
- Mentored junior colleagues in mastering consultative selling techniques that prioritize understanding customer needs over pushing products.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Technical Support Specialist Level 2
Convergys Philippines Corp.
04.2011 - 06.2012
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Customer Service Representative, OJT
Results Manila Inc.
10.2010 - 3 2011
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Marketing Assistant, Crew Trainer, Scholar
Jollibee Foods Corp.
02.2006 - 10.2010
- Increased store sales by implementing effective marketing strategies and promotional campaigns.
- Developed eye-catching in-store displays, resulting in improved product visibility and customer engagement.
- Analyzed sales data to determine success of marketing initiatives, adjusting tactics as needed for optimal results.
- Coordinated marketing campaigns to drive online traffic and increase digital sales conversions.
Education
MBA -
CENTRAL COLLEGES OF THE PHILIPPINES
Quezon City 07.2022 - Current
Bachelor of Science - Marketing Management
TECHNOLOGICAL INSTITUTE of The PHILIPPINES- Quezon City
Quezon City 06.2007 - 05.2011
Certification
Civil Service Exam Passer
Trainings and Certifications
Business Correspondence Writing
Code of Business Conduct 2024
Business Continuity Management
Data Privacy Awareness Course
Financial Consumer Protection 2024
Incident Management
Information Security Awareness Course: Part 1
Technological Information Security
Information Security Awareness Course: Part 2
Information Security at Work
Information Security Awareness Course: Part 3
Information Security Awareness Course: Part 4
Information Security in Remote Work
Law on Bank Secrecy
Secure Systems Administration
Sustainability 101
Workers' Occupational Safety & Health Seminar Part 1
Workers' Occupational Safety & Health Seminar Part 2
Workers' Occupational Safety & Health Seminar Part 3
Legal Risk Awareness Course
Money Laundering and Terrorist Financing Prevention Program - 2024
ORM Basics: Risk and Control Self-Assessment
Operational Risk Overview Course
Overview on Enterprise Risk Management
Occupational First Aid and CPR/AED
Unit Investment Trust Fund Certification Program
Mutual Fund Certification Program
UCAS Certification Program
Low Counter Certification Program
Foreign Exchange Certification Program
Business Overview Course
Personal Development Seminar with Ms. Abigail Arenas
Telephone Sales Workshop II
UITF Refresher Course
Telephone Sales Workshop
Credit Risk Analysis Certification
Conflict Of Interest
Money Laundering and Terrorism Financing Prevention Program (Enhanced)
Business Continuity Management
Risk Management Overview
Information Security Awareness
Values Orientation Workshop
MLPP Awareness Program
The Role of Marketing in Global Innovation
Timeline
MBA -
CENTRAL COLLEGES OF THE PHILIPPINES
07.2022 - Current
Technical Support Specialist
Teleperformance
07.2013 - 04.2014
Sales Professional, Subject Matter Expert, Trainer
Synnex-Concentrix Corp
06.2012 - 07.2013
Technical Support Specialist Level 2
Convergys Philippines Corp.
04.2011 - 06.2012
Customer Service Representative, OJT
Results Manila Inc.
10.2010 - 3 2011
Bachelor of Science - Marketing Management
TECHNOLOGICAL INSTITUTE of The PHILIPPINES- Quezon City
06.2007 - 05.2011
Store Marketing Assistant, Crew Trainer, Scholar
Jollibee Foods Corp.
02.2006 - 10.2010
Unibanker
Bank Of The Philippine Islands
4 2014 - Current
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